Haven are currently recruiting for a Lettings Team Member who will be responsible for the consistent delivery of our Letting Owner promises. They will support consistency in 3 key areas - new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes. This will build trust, loyalty and reputation of a world class Letting Service that will drive Letting Owner retention.
The role requires an organized, determined and driven individual with an unshakeable commitment to consistent quality and high standards. The individual will be a team player, have the ability to work on their own and have initiative to do the right thing. Have the ability to communicate on all levels whilst maintaining good working relationships with the park team as well as park owners.
Responsibilities of the role, you will:
•Effectively and consistently deliver the Letting Owner Touch Points
•Maintain an informative relationship with the park HEM/OEM who will need updating on sales and/or service KPIs
•Seek out and acting upon regular Owner feedback to build understanding and respond to Owner needs
•Monitor advocacy, Welcome back Surveys and Qlikview Dashboard, creates action plans with the Park team to address opportunity areas for improvement
•Put Haven first and ensuring all Owner relationship practices, policies and procedures are delivered.
Ensuring that a great relationship is maintained with the Hemel Support Teams so that they can support with high/low performance, high/low performing recruitment and high/low performing grid management and highlighting support/focus needed
The Benefits of working with us:
•Free use of many of the Park facilities and discounts off our food and retail outlets.
•Discounted Bourne Leisure holidays for you, your family and friends.
•Reward and recognition schemes including long service and team member of the month.
•Externally recognised qualifications to give you the opportunity to develop and progress.
Our guests and our team members are vitally important to us and we need to ensure we build effective relationships, through trust, always having an approachable, friendly and helpful attitude. This will ensure our guests feel reassured that we always have their interests at the heart of everything we do.
15 days ago