The Library is a key academic support department in the University, providing students and staff with flexible, responsive services which underpin teaching, learning and research. The post-holder will work as part of the Customer Services team.
The Library Customer Service Team is responsible for the effective delivery of all front-line services through effective engagement with University students and staff and external visitors to the Library. The team leads the development and provision of enquiry services through a variety of channels; face to face, telephone, email, live chat and 24/7 service provision. They manage the overall circulation of print materials and care for the collection including shelving layout design, re-shelving and stock maintenance. They take day to day oversight of the quality of environment across all the University Library and Library Learning Lounges. The Customer Service Team promote and support the use of print material, specialist library equipment, and IT resources such as laptops and printers. They are there to support the student through their journey in the library by delivering excellent customer service.
There are two 18.5 hour positions available, working the following hours:
- Monday 11am - 7pm, Tuesday 8:30am - 5pm, Wednesday 9am - 1pm.
- Wednesday 1pm - 5pm, Thursday 11am - 7pm, Friday 8:30am - 5pm.
The post-holder will report to the Assistant Director User Experience and Learning Support.
The closing date above is given as a guide. We reserve the right to close the post early once we have received a sufficient number of applications, so we advise you to submit your application early to prevent disappointment.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for a Skilled Worker visa.