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Officer - Service Desk Operations

Live Services is part of the Technology Command. We manage the day to day operation of the NCA IT estate, ensuring the on-going delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. As an NCA officer you can make a difference! We are at the forefront of law enforcement in the UK and we look for a wide variety of skills and experience to protect the public. Whatever your role you will have a vital part to play. We are currently looking to recruit a G5 Officer (24/7 shift worker) to join Service Desk operations within Technology Command.

As part of a team of live service professionals, successful candidates will lead team within Agency Service Desk delivering 24/7 IT and mobility services, act as point of contact for out of hours IT incidents and provide technical support to mission critical radio users. The ideal candidate will demonstrate experience of delivering secure radio services or, IT Service Delivery, the ability to supervise a small multifunctional team, and have excellent interpersonal or customer service skills.

If you want to make the UK a safer place, apply today.