Operations Manager - Internet Data Unit

The Internet Data Unit (IDU) responds to threats, and exploits opportunities, relating to the use of electronic communications by criminals. The unit gathers intelligence regarding these communications using the various powers conferred within the Investigatory Powers Act 2016 (IPA).

This is a dynamic and diverse arena with constant and rapid change as new communications technologies are adopted by Subjects of Interest (SOI). At the vanguard of the UK Serious Organised Crime response to this threat is a new, interim service, that employs sensitive leading edge techniques to assist in addressing these environmental challenges.

You, together with your team, will play a pivotal role in providing this interim service and assisting in its transition into a national capability.


Job description

The main responsibilities of this role include;

• Building effective internal and external partner relations and working collaboratively with stakeholders and external agencies.

• Managing the accuracy of intelligence, maintaining confidentiality, sensitivity and a duty of care.

• Working closely with the investigative teams and intelligence officers to ensure disclosure requirements are met in a timely manner while protecting the equity to obtain the material.

• Attending or preparing others for hearings and other engagements throughout the judicial process across the UK, including in devolved administrations.

• Preparing and managing the response to IPCO inspections related to the use of sensitive capabilities.

• Proactively monitoring performance of IDU capabilities, communicating successes, and supporting fellow Operations Mangers in developing action plans to manage risks or threats to capability.

• Remaining abreast of political and legislative changes that impact on the IDU services and developing strategic plans to respond to this alongside the Senior Manager.

• Ensuring that all staff within own area of responsibility have the correct knowledge, skills, tools and training to carry out their roles to the required standard.

• Contributing to the design of new experiments and operational capability pilots, and managing risk in accordance with Agency policy and relevant legislation


You will engage with investigative customers, ensuring operational requirements are met in a timely manner whilst protecting equities and developing best practice, all whilst delivering mission critical intelligence to colleagues within the NCA, and across UK policing.

Research and development is also a core component to the IDU and you will quickly develop your technical understanding by working with a team of dedicated expert colleagues who pioneer new tools and tradecraft, and analyses data captured through both Targeted Interception and Targeted Equipment Interference.

***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

  • Understanding of communications technologies; their use within society and the analysis opportunities that this presents.
  • Understanding of UK and international legislation governing law enforcement access to a subject’s communications content and metadata.
  • Proven experience of successfully leading a team to deliver against operational objectives and performance.
  • Proven experience of operating and evolving an organisational capability or function, including the design and delivery of internal change.


This role is situated within the Internet Data Unit in the National Crime Agency offices in Tinworth Street, Vauxhall, London. This location is well served by local bus, London Underground and over ground train services.

Core working hours are between 0800 to 1800 Monday to Friday, although, exceptionally, you may be required to work outside these hours.

You will receive in-house training to support you in your role.

If you are an active police pension member immediately prior to joining the NCA, you can continue your membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.

All officers in the NCA are members of the UK Civil Service. You will be eligible for:
• Civil Service pension scheme
• 26 days annual leave rising to 31 on completion of 5 years continuous service
• Training and development opportunities
• Cycle2work scheme

We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.

We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).

Apply now!