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Out of Hours Consultant

  • Location


  • Sector:

    Admin & Secretarial

  • Job type:

    Part-time Flexible

  • Salary:

    £8.50 per hour

  • Contact:

    Blue Arrow Luton

  • Job ref:


  • Published:

    4 months ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Client:


Working in a busy response centre taking calls from clients and candidates of a national recruitment company.
The response team is based out of our corporate head office at Capability green in Luton.

We are currently recruiting new consultants due to high business demands to work Saturday, Sunday, Monday and Tuesday. 

Main Purpose of the Role:

To receive and deal with client bookings and enquiries, maximising fill rates and providing a high level of customer service at all times.

To deal with queries and issues raised by candidates, providing support and developing a positive professional relationship with them

Key Responsibilities:

To receive and fill client bookings for temporary staff

Deal with general enquiries from client and suppliers ensuring an excellent customer service

Deal with general enquiries from candidates developing a positive working relationship

Record and track bookings accurately

Provide timely and effective handovers to OOH clients (Branch/sites)

Receive and deal with client complaints, escalating as necessary to Account Manager or Line Manager

To develop, or build on, knowledge of the requirements for each recruitment sector (e.g driving, catering, industrial)

Person Specification:

Excellent communications skills

Sound knowledge of Microsoft Office software (ideal Word, Excel, outlook) and able to adapt to working with in-house systems

Ability to prioritise and manage own workload

Positive, enthusiastic and outgoing

Excellent problem solving skills

Reliable and well organised

Flexible and confident

Client and candidate focussed

Able to work within company procedures and standards

Able to build rapport both internally and externally

Team player

Recruitment experience an advantage

Due to the service centre taking high volume calls we need candidates who have dealt with 100+ calls on shift