Vacancy for Part Time Customer Service Adviser - 15hrs
Salary: £18,005 - £20,832 (pro rota) Location: Cobalt Business Park Job Reference Number 257/20
About the Role
As a Part Time Customer Service Adviser with us you will spend your days providing our customers with first class customer care and guidance, dealing with and processing a range of customer queries regarding their savings accounts.
We are the heart of our operation at Newcastle Strategic Solutions. We ensure that our customers experience the highest level of service whatever the situation.
We don’t believe that excellence can be rushed so we would never set our colleagues with deadlines to resolve queries, each customer is treated in a way that fits with their needs, not ours.
Our ethos within the Customer Service Centre is putting our customers first and getting things right first time.
You will handle unscripted calls from our Customers, answering queries and solving problems. Queries may be in relation to the savings products customers hold with us or our numerous clients who we handle the management of savings on behalf of.
As well as handling calls from our Customers you will also be working on a variety of interesting administration tasks which are allocated each day. No two days are ever the same and our Customer Service Advisers are always working on a range of tasks which can be both challenging and rewarding.
You will be confident when dealing with customers over the telephone. As you will also be corresponding with our customers via email and letter, strong data entry and written communication skills are essential.
Your proven experience in a contact centre environment, positive ‘can do’ attitude and the desire to provide excellent customer service will be your key to ongoing success in this role.
This is a 15 hour role covering Monday and Tuesday. You will work a shift between the hours of 8am - 6pm (predominantly 9am - 5pm).
Our opening hours are 8am -7pm Mon – Friday and 10am - 4pm Saturday/Sunday.
Newcastle Strategic Solutions is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do.
We are entering a hugely exciting phase of our growth and are recruiting a wide range of new roles to work alongside our amazing colleagues and teams across our Solutions business.
If you looking for a part time role to fit around your lifestyle this is a fantastic opportunity for you.
The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work remotely. Longer-term, our focus remains on driving a culture of flexibility and encouraging colleagues to maintain a healthy work/life balance through flexible working arrangements.