Full training will be provided, and the role could be ideal for bright, personable candidates with a customer service background. The team provides a 1st class service to customers across the UK and we're looking for candidates who would like to work part time hours.
Currently we are recruiting Part Time team members to work 11.5 or 15 hours a week (includes 1 day at the weekend). This could be ideal for a student looking for an office based role with hours that work around their studies.
In this role, you'll be providing an efficient, friendly and knowledgeable customer experience to users and your responsibilities will include:
Using bespoke systems to answer email, phone and Live Chat queries
Giving prompt attention to queries and comments made via social media on Facebook, Twitter and Instagram
Answering general technical queries about the website and mobile app
General administrative tasks
Supporting members of the management team as required
Returning customers' calls
Responding to customer contact made through FB, Twitter and Instagram.Key requirements:
An excellent phone manner will be essential
Happy working in a busy, team environment
Flexibility and the ability to work independently
Strong organisational skills
Some flexibility with working hours
Ability to learn new systems quickly and easily
Good working knowledge of Excel and Word.This business has a great culture, supports and encourages its staff, and provides training opportunities to develop brilliant careers. The company offers a modern, friendly working environment, Pro Rata 25 days holiday, AE Pension, free hot drinks and fruit, and other perks.
Data Protection Statement
The information that you provide with your application for this position will be used by Venus Recruitment to provide you work-finding services. In providing this service to you, you consent to your personal data being included on a computerised database for up to three years and consent to us transferring your personal details to our clients. Please refer to our website for our full Privacy Notice
Role: Part Time Customer Service Advisor
Job Type: Part Time
Location: Farnborough, Hampshire,
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18 days ago
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