You will be responsible for managing the order entry to cash process and delivering outstanding customer service to a range of Commercial key accounts, whilst following approved SOX compliant internal processes. In order to achieve this you will be required to liaise work closely with other areas of the organisation.
To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide customers with an efficient, reliable service
To respond effectively to queries relating to customer orders and deliveries
To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
To resolve customer complaints and invoice queries
To raise credits adjustments on customer accounts and to liaise with credit collections to ensure any outstanding customer deductions are resolved in a timely manner
To be in regular contact with Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely mannerThis is an exciting opportunity to join an international brand that offers career development.
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
Role: Part Time Customer Services with Italian
Job Type: Permanent
Location: Watford, Hertfordshire,
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