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People Services Manager

  • Location


  • Sector:


  • Salary:

    £Competitive + Company Benefits

  • Contact:

    Niki Park

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Client:


The purpose of this role is to provide HR support to all internal and external customers

Main Responsibilities:

  • Manage complex employee relations casework including probation periods, disciplinaries, grievances, absence, retirement, organisational design and redundancy
  • Manage any conciliation and litigation on behalf of the Company
  • Maintain records/trackers for all case work
  • Apply HR and business knowledge evidencing appropriate decision-making skills
  • Advise managers on the terms and conditions of employment and knowledge share best practice with them
  • Continuously monitor and review HR policies and processes and implement changes where necessary
  • Participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organisation
  • Support change management processes
  • Provide first line advice on current and existing pay and benefits for colleagues and managers in line with the H&B Careers Framework
  • Work with appropriate parties on reward strategy
  • Providing HR data to senior management teams as required
  • Administration of employee-related paperwork, such as employment contracts, new starter packs, or formal notices of termination
  • Handling highly confidential information in an honest and trustworthy way
  • Manage a team of 6 People Services Coordinators and ensure that the processes are regularly reviewed and improved as required
  • Manage any ad-hoc departmental projects, i.e. electronic scanning of personnel files
  • Ensure effective communication both within the department and will all areas of the business
The Person
  • Effective communication skills, both written and verbal with strong knowledge of Microsoft Office
  • Ability to build strong working relationships both internal and external stakeholders and be able to negotiate and influence others
  • Proactive team player with strong customer service and problem-solving skills
  • Self-motivated and able to work under own autonomy and as part of a team

Technical Skills:

  • Proven HR generalist experience in a fast-paced demanding environment
  • Sound knowledge of employment legislation and best practice implementation
  • Ability to prioritise and organise workload effectively with challenging timescales
  • Attention to detail and accuracy along with a pride in your work
The Company

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…