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Project Manager

  • Location


  • Sector:

    Digital & PR, Technology

  • Job type:

    Full-time Flexible

  • Salary:

    Competitive salary depending on skills, experience and qualifications

  • Job ref:


  • Published:

    8 months ago

  • Duration:

    Full Time Flexible Opportunity

  • Expiry date:


  • Startdate:


  • Client:


Norwich & Flexible


Project Manager


Role Purpose


The project manager holds the overall accountability for success over the full project lifecycle. The project manager designs, plans and implements complex projects, either standalone or as part of a larger programme, according to scope, targets and objectives set for time of delivery, budget and quality.


Key Accountabilities

  • Successful project delivery in line with the defined success factors and set goals
  • Effective and consistent project communications and reporting to business and IT stakeholders
  • Smooth change deployment and handover to operations, driving quality and compliance
  • Successful adoption of the solution, ensuring appropriate roll-out strategy and engagement
  • Contribution and ongoing improvement of the project management tools and methodology (as part of the project management community)


Duties & Responsibilities


Project delivery in line with the defined success factors and set goals

  • Lead in the delivery and governance of projects which support and enhance IT architecture to agreed success factors and KPIs (time, cost, quality, scope, risk and budget). Evaluate and monitor these KPIs throughout the project lifecycle.
  • Set, deploy and demonstrate effective governance controls around risk and issue management and escalation
  • Manage and track budget, providing an ongoing challenge around scope and associated business case, and submit changes to the budget authorisation process as required
  • Identify and source the required resources, either external or internal, as well as monitor and manage their performance throughout the project, providing corrective supervision if necessary


Project communications and reporting to business and IT stakeholders

  • Develop and maintain a clear stakeholder map highlighting different stakeholder needs and interaction preferences
  • Build and maintain strong relationships with internal and external stakeholder vital to the success of the project
  • Establish clear communication mechanisms to promote project vision, direction, priorities as well as manage diverse stakeholders’ expectations incl. sponsor, business representatives, suppliers
  • Issue project status reports that target key stakeholders needs and enable progress transparency as well as early warning of any upcoming risks and issues

Change deployment and handover to operations

  • Plan, coordinate and oversee all handover activities, actively preparing and training operational teams to take on the new solution / service
  • Engage with service and release management to provision the necessary environments and processes to support new solution / service
  • Manage handover risks and issues, resolving any high impact and urgent issues and securing any relevant approvals to launch the transition to operations
  • Provide necessary support to the operational team’s post-handover, checking that solution performance hits the expected measures and performance indicators

Ongoing improvement of the project management tools and methodology

  • Provide ongoing challenge to the IT delivery approach, improving all core aspects of the approach – incl. estimation, processes, standards and tools
  • Continuously improve project management toolkit and methodologies used across Aviva IT
  • Provide expertise and consulting to other project managers, acting as a role model for new community joiners (if relevant)
  • Document and share lessons learnt with the wider community, providing briefing sessions on specific areas of interest / expertise

Risks & Controls

  • Ensure that issues and actions associated to controls / risks are remediated in a timely manner
  • Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Aviva's tolerance level
  • Report and escalate the status of the relevant risks, controls and standards as appropriate


Problem Solving

  • Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise. Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
  • Support project resources by giving advice or by taking on accountability to resolve more complex problems.
  • Accountable for escalation of the problems according to guidelines


Internal Collaboration

  • Accountable for building and maintaining effective relationships with the immediate project team as well as extended stakeholders – incl. sponsor, business representatives and other projects and programmes
  • Accountable for establishing and driving effective working relationships across relevant internal teams (where the projects are multi-disciplinary)
  • Accountable for building and maintaining effective relationships with external subject matter experts and/or suppliers
  • Accountable for establishing and driving effective working relationships across internal and external teams, especially in projects with multiple vendors

Skills & Experience required

  • Track record in Project Management and 3rd Party partner management experience managing multi-vendor teams across a number of project activities
  • Significant budget responsibility
  • Strong stakeholder engagement and influencing experience
  • Strong leadership skills and be confident working with virtual teams to achieve delivery milestones and outcomes
  • IT Service / infrastructure technology experience
  • Professional level of accreditation or certification in Project or Programme Management e.g. APM, PRINCE 2, Agile
  • A knowledge of the Microsoft Office 365 product suite would be advantageous as the first assignment is in this space


What will you get for this role?

  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 30% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family
  • Excellent range of flexible benefits to include a matching share save scheme


Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Earl Daley on