Role Responsibility

The main duties of the role will involve;

Handling inbound & outbound telephone calls

Responding to customer email enquiries

Quickly identifying the needs of the customers and guide them towards the service or product that will best meet their requirements

Providing a high level of customer service which will allow you to build relationships with our customers to retain business

Being organised and self-motivated to ensure targets and deadlines are met

The Ideal Candidate

Proven ability to sell and hit targets in a contact centre environment

Excellent telephone manner and customer service skills

The ability to prioritise work and multitask

Able to work independently and also part of a team

Accuracy and good attention to detail

Confident telephone manner and used to handling high call volumes

IT alliterate with the ability to use multiple systems at once.

The ability to up-sell additional aftersales products

Automotive experience would be an advantage, however full training will be given