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Senior Officer - Service Desk Operations

Live Services is part of the Technology Command. We manage the day to day operation of the NCA IT estate, ensuring the on-going delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. As an NCA officer you can make a difference! We are at the forefront of law enforcement in the UK and we look for a wide variety of skills and experience to protect the public. Whatever your role you will have a vital part to play. We are currently looking to recruit a G4 Senior Officer to join Service Desk operations within Technology Command.

As part of a team of live service professionals, successful candidates will supervise the Agency Service Desk, act as on call manager providing technical and procedural support, and act as Service Delivery Manager for specific in-house services. The ideal candidate will have significant experience of delivering secure radio services or, significant IT Service Delivery experience, an ability to lead and manage a small multifunctional team, and ability to foster relationships with internal and external stakeholders.

If you want to make the UK a safer place, apply today.