Senior Research Exec

Role: Senior Research Executive              

Function: Insights

Location: Dunstable – Flexibility on offer

Type: Permanent


As part of our insights team, this role provides crucial input into the delivery of customer insight across the Premier Inn brands. As well as managing our online research community day-to-day, this role will also support the Insight Manager (Research & Competitor Insight) in delivering other research projects and market & competitor insights. This role will also champion the communication of insights across the Support Centre.

We are the UK's leading hospitality company, a FTSE 100 organisation with over 35,000 employees worldwide. We have been recognised as a ‘Top Employer’ by the Top Employers Institute for the last 10 years.

Owning successful brands such as Premier Inn and hub by Premier Inn, we have over 850 hotels - which is over 80,000 bedrooms - across the UK, Germany and the Middle East (with a committed pipeline of over 20,000 more). We’re also proud to own over 420 restaurants across the UK including Beefeater and our newer brands Bar + Block and Cookhouse & Pub. With exciting plans to innovate and grow our core UK and international business, we always keep our customers at the heart of what we do.  There has never been a more exciting time to join Whitbread!


What you will be doing:

  • Manage the day-to-day running of the online research community
  • Support Insight Manager in delivering research projects beyond the online research community
  • Support evolution of market & competitor insight reporting
  • Support establishment of an internal comms strategy to embed insight across Support Centre
  • Lead contact with agency partner and day-to-day management of the online community
  • Support on the strategy of the community, and it’s evolution
  • Work through end-to-end project with selected agency partner
  • Manage stakeholders throughout, from inception to debrief and actioning insights
  • Examples of such projects may include, refreshing the hotel market segmentation, customer journey work, deep-diving into B2B needs – expected that this role would lead on more tactical projects and support on more complex


Why we’d love you to apply:

  • Robust knowledge of qualitative and quantitative research methods
  • Understanding of how research projects are set up and managed
  • Solid problem solving and analysis skills
  • Able to translate complex stakeholder requirements into succinct research objectives
  • Experience of working collaboratively in teams and developing strong relationships with stakeholders
  • Ability to effectively challenge and influence other’s opinions
  • At least 2 years’ experience of managing qualitative and quantitative research projects – experience of working either agency-side or client-side in an insight role
  • Previous experience of managing stakeholder requirements, planning workloads and generating/sharing insights
  • Ad hoc research project experience (not purely working on ongoing trackers)


In return, we will offer you:

  • A market competitive base salary
  • Up to 10% annual bonus
  • Sharesave scheme
  • A collaborative work culture that focuses on enabling your success and continuing your personal development
  • A genuine flexible working policy
  • Individual BUPA healthcare
  • Optional contributory pension matched up to 10%
  • Free parking across our Head Office campus
  • Subsidised restaurant
  • Up to 25% discount off our brands
  • Perks at work
  • Location

    Bedfordshire: Dunstable

  • Sector:

    Support Centre

  • Job ref:


  • Published:

    22 days ago

  • Expiry date:


  • Client: