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Senior Service Delivery Officer - Live Services


Bristol, South West : Leicester, East Midlands : London : Warrington, North West


About the job

Job description

Live Services is based within the Technology Command. We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. This is enabled through the leadership of the transition of new and changed services in and out of to the live environment and the supervision and management of the IT supply chain to ensure services are delivered in accordance with Service Levels aligned to user expectations. To achieve this, Live Service take a through life approach to IT service and continually develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme.
As an NCA officer you can make a difference! We are at the forefront of Law enforcement in the UK and we look for a wide variety of skills and experience to protect the public. Whatever your role you will have a vital part to play. We are currently looking to recruit two Service Delivery Senior Officers.

The successful candidate will provide advice and assurance on IT Operations, focusing on Problem Management, Change Management, or Application Management, help to build and execute pragmatic approach to managing our IT estate and successfully apply expertise in IT Service Management.

The ideal candidate will have the ability to make appropriate technical decisions and initiate the action to resolve operational problems, a strong technical knowledge and understanding of operational techniques and technologies including being familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services and also have experience of working as part of a service focused team. In addition, candidates must have experience in IT Operations with a focus on Problem, Change or Applications Management, and ITIL Foundation qualification.

If you want to make the UK a safer place, apply today.