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Service Architect (Applications)


Birkenhead, Birmingham, Blackpool, Brighton, Bristol, Cambridge, Cardiff, Chatham, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham, Plymouth, Reading, Southampton, Southend, Stratford, Watford. The post may be located in the Birmingham office if approved by the director and will be assessed on a case by case basis to manage potential capacity issues in this location.

About the job


Our Mission
At the Insolvency Service, we believe our principal role is to deliver economic confidence; we do this by supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.

We provide the frameworks that deal with insolvency and the financial misconduct that sometimes accompanies or leads to it. Our aim is a corporate and personal insolvency regime which is regarded as fair and that gives businesses and investors confidence to take the commercial risks necessary to support economic growth.

Our Structure
We are an executive agency of the Department for Business, Energy and Industrial Strategy with headquarters in London. We have around 1,700 staff operating from 22 locations across Great Britain, with offices in Plymouth, Exeter, Southampton, Brighton, Chatham, Ipswich, Cambridge, Croydon, Southend-On-Sea, London, Watford, Reading, Bristol, Cardiff, Birmingham, Nottingham, Birkenhead, Manchester,

Blackpool, Leeds, Newcastle-upon-Tyne and Edinburgh.

The agency has a wide variety of different functions, leading the way and working with partners from across the regulatory landscape:

• Our frontline teams administer bankruptcies and debt relief orders.

• Our investigation teams investigate the affairs of companies in liquidation, working to disqualify unfit directors of insolvent companies and investigate trading companies; taking action to wind them up and/or disqualify directors if there is evidence of misconduct.

• Our Official Receivers act as trustee/liquidator for bankrupts or insolvent companies where no private sector insolvency practitioner is in place.

• Our Redundancy Payment teams are responsible for prompt issue of redundancy payments from the National Insurance Fund, providing a vital safety net to those who have lost their jobs.

• Our specialist examiners deal with bankruptcy and debt relief restrictions orders and undertakings.

• Our policy and technical specialists act as an impartial source of information for the public on insolvency and redundancy matters, advise BEIS ministers and other government departments and agencies on insolvency and redundancy related issues.

• Our legal services teams investigate and prosecute breaches of company and insolvency legislation and other criminal offences on behalf of BEIS.

• Our customer service helpline colleagues provide information about the insolvency process, what official receivers do and where to get further information.

• Our corporate centre has specialised teams to support the delivery of our mission such as People and Capability, Finance and Commercial, Communications, Strategy and Change leading on Project/Programme Management, Business Services including Information and Technology.

Job description

The Insolvency Service is an Executive Agency of The Department for Business Energy and Industrial Strategy (BEIS). The service provides a range of important public services and enforcement activities associated with and arising from personal and corporate insolvency and corporate misconduct.

The Agency employs a Service Integration and Management (SIAM) model to manage multiple Business and Information Technology Service Providers. The SIAM Ecosystem is governed by an internal strategic IT Organisation (Digital Technology Services), the aim of which is to provide a seamlessly integrated, interdependent end-to-end service to the business.

The Service Architecture Team forms part of Digital Technology Services. The key responsibilities of this function are to:-

• Define and shape the IT strategy and align to the business strategy, ensuring innovation is at the heart of all considerations.
• Derive, own and manage Enterprise Architecture and operate the Technical Design Authority function, ensuring strategic alignment, through leadership and control of technology and service selection.
• Oversee adherence to the architecture strategy, principles and framework throughout IT and SIAM Ecosystem.
• Receive input from and provide consultation and direction to the Agency in conjunction with Business Relationship Management.
• Work with Service Governance and Business Relationship Management to continually review the Service Portfolio to ensure it meets the needs of users.
• Govern the Service Portfolio in conjunction with Service Governance.
• Achieve service and strategic assurance via control, appraisal and approval processes.
• Co-ordinate with other Digital Technology Services functions, maintaining ownership of Service Architecture elements.
• Collaborate with and direct the SIAM partner and Service Providers alongside Service Governance and IT Security.
The Service Architect role reports to the Heads of Service Architecture. You will be an experienced practitioner who understands best practice and can deliver this in accordance with the agreed strategic direction.
Key Responsibilities:
• Record, document and maintain the Service Portfolio from a technical service perspective using appropriate tools and methodologies.
• Contribute to defining and shaping the Applications Architecture Roadmap and through the identification of best practice drive consolidation, simplification, remediation and transformation in accordance with the agreed approach.
• Assist to define and deliver the Strategic Architectural Framework and principles to ensure integrity across all systems and applications.
• Collaboration with Service Governance, IT Security and relevant Service Providers to ensure commercially aligned Application Architecture guidance is prescribed to Service Providers and project teams to deliver solutions that meet necessary controls and accreditations.
• Maintain technical assurance over all stages of software development, certifying that systems are designed and managed across the full lifecycle in compliance with data policies.
• Identify, test and champion the adoption of emerging technologies, the creation of optimal designs in alignment to user needs and Agency objectives and to ensure a modern-standards approach throughout automation and testing of Service Provider deliverables.
• Comprehension of historical context to assess future impacts and explore broader opportunities to optimise value delivery.
• Participation in Business Change and SIAM Ecosystem forums to ensure that proposals, projects and changes are directed in compliance and adhere to agreed principles, standards, policies and contractual obligations.
• Effectively managing and communicating with complex stakeholder groups, solidifying the vision for products, appropriately identifying requirements and dependencies.
• Maintain the community of practice for this role within Digital Technology Services and the SIAM Ecosystem, building capability and excellence whilst championing this across government and in industry.
• Contribute to the successful operation and continuous improvement of the service, ensuring processes are owned and maturing.
• Support the Heads of Service Architecture as required and other tasks commensurate with the post.


Person Specification:

• The ability to inspire and influence others with integrity and trust; allowing you to contribute to a team by generating enthusiasm and confidence among others.
• Ability to build and maintain positive business relationships with a wide range of people.
• A self-motivated and proactive thinker with complementary business skills and demonstrable commercial acumen.
• A confident, credible and influential communicator with internal and external stakeholders.
• Possesses a deep technological understanding with which to critique service and solution designs, architectures and products.
• A background in Software Engineering and technical leadership.
• Capable of visualising, articulating and solving complex scenarios; making disciplined decisions based on available information and evidence.
• Able to take a strategic view and maintain sight of the bigger picture.
• Able to move from analysis to synthesis and/or design intent.
• A logical and creative approach to problem solving with an ability to identify critical issues with ease.
• Bridges the gap between the technical and non-technical by translating technical concepts so that they are understood by all.
Skills & Knowledge:
• The ability to oversee the Enterprise Application Architecture for the Agency through a strong understanding of the bigger picture and of the wider implications of each decision.
• Proficient in technical and service documentation for application and integration design incorporating use of appropriate tooling and methodology, such as BiZZdesign and HoriZZon, ArchiMate and UML.
• The ability to work with business and technology stakeholders to translate business problems into technical and service designs through the use of language appropriate to the audience.
• Capable of steering, making and justifying effective decisions with clarity.
• The ability to understand and resolve technical service disputes across varying levels of complexity and risk.
• Capable of producing strategy for technology that meets business needs. Able to create, refine and challenge patterns, standards, policies, roadmaps and vision statements.
• Technological understanding to critique service and solution designs, architectures and products.
• Delivers innovation through creativity to ensure solutions and services dovetail seamlessly into the long-term strategic view and maximise value.
• Collaborative responsibility for maintenance of the Service Portfolio, providing validation, governance and direction to the SIAM Ecosystem for the Agency.
• Understanding of current ITIL Service Management practices and methodologies, including the application of Service Level and KPI management, monitoring and reporting.
• Able to take a continuous approach to planning, forecasting, estimating, managing uncertainty, contingency planning and roadmapping.
• Clarifies mutual needs and commitments between Service Providers and the Agency through consultation and impact assessment.
• Understands the different commercial phases of delivery and decommissioning. Is able to steer a product or process successfully from inception through to service.
• Retains a holistic oversight on the end-to-end service lifecycle, ensures that a set of IT products and Service Providers come together to deliver a cohesive IT service.
• Experience of risk management and mitigation strategies.
• Worked in different types of organisations with experience in a commercial environment highly desirable.
• Experience of working in a multi-site delivery organisation with a professional IT services environment and complex and challenging IT.
• Worked within professional programme/project management environments.
• Collaborative working with suppliers, partners and end-users to provide excellent service.
• Combining organisational processes and technological services to deliver service solutions in a substantive business.

Apply today!