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Service Assurance Officer - Live Services


Bristol, South West : London


About the job

Job description

Live Services is based within the Technology Command. We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. The IT Performance & Lifecycle Team ensures the effective, efficient and economic delivery of services supplied to the NCA through application of proven supplier management techniques, proactive engagement and a philosophy of continuous service improvement. As an NCA officer you can make a difference! We are at the forefront of Law enforcement in the UK and we look for a wide variety of skills and experience to protect the public. Whatever your role you will have a vital part to play. We are currently looking to recruit three Service Assurance Officers.

The successful candidate will collate information from multiple sources to analyse against the Contractual Obligations and Service Metrics in place for specified Suppliers, liaise with relevant Suppliers, Finance and Key Stakeholders in the PO approval process and provide information to the relevant Governance Boards and Senior Management Team on the Financial status of each Key Supplier.

The ideal candidate will have a knowledge of Purchase order end to end processes, the ability to interpret complex information from different sources and provide informed analysis and also have experience of dealing with stakeholders, specialists and suppliers. Candidates must also have experience of working to tight deadlines, managing competing demands, excellent interpersonal or customer services skill and an awareness of IT service Management

If you want to make the UK a safer place, apply today.