7 months ago
We are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating Apak’s software products globally and to resolve first line support queries for customers on all of Apak’s software products in line with service level agreements (SLAs).
In this role, you will be working to support our clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company.
Service Desk Technician Responsibilities:
- Provide service desk ticket, email and telephone support, resolving 1st line queries for all of Apak’s software products
- Prioritise and diagnose issues
- Performing Oracle and Postgres tasks, and upgrading versions of our software
- Monitoring time critical batch processes and escalation of issues
- To process high value electronic payment to various banking services
Service Desk Technician Requirements:
Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high quality customer service. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You’ll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks.
If you have these skills we would love to hear from you.
About Apak Group Limited:
Apak Group has grown from one software developer’s kitchen table into a global brand. We develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. Our team is an eclectic mix of developers, creatives, analysts, strategists and technicians.
Location: Bristol, BS37 5YX
Job type: Full Time, Permanent – 2 positions available
Shift Pattern 1 - rotating shift pattern through Monday to Sunday, which will consist of 2 day shifts on, 1 day off, 2 night shifts on, 3 days off.
Shift Pattern 2 - Alternate weeks; 6:30am to 3:00pm Monday to Friday & 1:30pm to 10:00pm Monday to Friday on a continual basis
Salary: Circa £24,000
Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
You may have experience of the following: Service Desk Technician, 1st Line Support, Helpdesk Technician, 2nd Line, IT Support Engineer, Systems Administrator, etc.