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Service Transformation Manager


Birmingham, West Midlands : Bristol, South West : Leicester, East Midlands : London


About the job

Job description

Service Transformation sits within Live Services and is part of the Technology Command. We manage the day to day operation of the NCA IT estate, ensuring the on-going delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. As an NCA officer you can make a difference! We are at the forefront of law enforcement in the UK and we look for a wide variety of skills and experience to protect the public. Whatever your role you will have a vital part to play. We are currently looking to recruit a G3 Service Transformation Manager to join Technology Command.

As a IT Service practitioner, successful candidates will take account of the Service Strategy, underpinning Service Management procedures for management, ensure that Service Analytics demonstrate value for money and confirm sustainable and reliable services to the business. The ideal candidate will have comprehensive working knowledge and understanding of IT Service Lifestyle concepts, IT Service analytics including commercial and financial aspects of current and future IT services. Candidates will demonstrate the ability to assimilate and interpret advice from technical specialists, with understanding of concept of ITIL service transition.

If you want to make the UK a safer place, apply today.