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Service Transition Officer


Birmingham, West Midlands : Bristol, South West : Leicester, East Midlands : London


About the job

Job description

Service Transformation sits within Live Services and is part of the Technology Command. We manage the day to day operation of the NCA IT estate, ensuring the on-going delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. As an NCA officer you can make a difference! We are at the forefront of law enforcement in the UK and we look for a wide variety of skills and experience to protect the public. Whatever your role you will have a vital part to play. We are currently looking to recruit a G5 Service Transformation Officer to join Technology Command.

As part of a team of live service professionals, successful candidates will be responsible for the acceptance into service function of new and changed services, focus on service design and transition of services into the live environment, and ensure service products are created and delivered in order to form controlled service pack to live service. The ideal candidate will demonstrate good level of understanding of how IT Services are delivered in multi-supplier environment, how Service Management aligns with project management and the concept of Acceptance into Service and quality gate processes.

If you want to make the UK a safer place, apply today.