ServiceNow Administrator

We are an agile team of tech experts, game-changers and creative-thinkers, changing the future of insurance forever and making a real difference in people’s lives. We are using human-centred technology to make insurance more personal, relevant and predictive to the way that people live today. We are setting the pace of change for our industry, and we do this by always asking what’s next, by never being satisfied with the status quo, and by breaking barriers together.


We are a team of individuals with a shared passion for solving problems, a hunger to learn, a super positive attitude and a burning desire to make a difference in the world. We’re a diverse group of curious, creative-thinkers of any and all kinds who know that true innovation only comes from working together with an open mind. We start with people first, bringing together data, the latest technology, the most innovative processes and the brightest brains to create ground-breaking ideas that will have the biggest impact on people’s lives. We build, test, learn, pivot and fail fast to bring the best ideas to life. And when we’ve got a great idea, we will throw everything we’ve got at to make it a success.


Unlike other insurance companies who step in only when things go wrong, we are developing technologies that will help our customers stop the worst from happening by integrating seamlessly into the lives of their consumers.


What would you be responsible for in this role?

  • Administration of the ServiceNow platform.

  • Maintaining the stability and usability of the ServiceNow platform across all environments.

  • Performing application maintenance to include performance monitoring and error identification and remediation.

  • Manages support for ServiceNow requests and incidents.

  • Lead platform upgrade planning through to execution.

  • Provide configuration assistance to developers.

  • Work with Access Control team to manage instance security, such as user/group access, administration, access control lists etc.

  • Enhancing the ServiceNow platform, such as Service Catalogue, Templates, workflows etc.

  • Assist in delivering the ServiceNow roadmap


We are looking for an experienced ServiceNow Administrator who will support the day to day running of the ServiceNow platform, across all environments, identifying improvements and helping to enhance our offering to aid in delivering ‘a best in class’ customer experience.

You should be able to work individually, as a part of a team or as part of a project.



  • Qualified ServiceNow Administrator preferable

  • Knowledge and experience of ServiceNow, including;

  • Administering a ServiceNow platform

  • Configuration of service requests, workflows, approvals and user criteria

  • Scripting and configuration of tables, workflows and forms for incident, problem, change and requests

  • Experience with Service Catalogues (service catalogue items)

  • Integrations

  • Knowledge of ITSM and ITIL processes

  • Ability to manage and effectively prioritise demand.

  • Excellent communication management skills

  • Ability to work with and influence a range of stakeholders across all levels.

  • Analytical and resolution focussed

  • Ability to gather and understand business requirements.

  • Knowledge of Agile ways of working.

  • A keen eye for identifying improvements.




£40 - 45,000 dependent on experience



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