Location
Birmingham, Bristol, Leicester, London, Wakefield, Warrington
About the job
Summary
We are currently looking to recruit a G5 Supplier Management Officer in either Wakefield, Warrington, Birmingham, London, Leicester or Bristol.
Enterprise Service is part of Digital, Data & Technology (DDAT). We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise.
This is enabled through the leadership of the transition of new and changed services in and out of to the live environment and the supervision and management of the IT supply chain to ensure services are delivered in accordance with Service Levels aligned to user expectations.
In order to achieve this, Enterprise Services must take a through life approach to IT service and continually look to develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme.
Enterprise Service is part of Digital, Data & Technology (DDAT). We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise.
This is enabled through the leadership of the transition of new and changed services in and out of to the live environment and the supervision and management of the IT supply chain to ensure services are delivered in accordance with Service Levels aligned to user expectations.
In order to achieve this, Enterprise Services must take a through life approach to IT service and continually look to develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme.
Job description
The Supplier Management Officer will work as part of a team building an Intelligent Customer Function in order to manage the IT costs of our industry suppliers. They will work closely with the business and key stakeholders to ensure they are receiving the services from our suppliers to meet their business and operational needs.
• In support of our overall goal to manage the performance of suppliers this role is also responsible for managing interfaces; liaising with relevant suppliers, our finance team and key stakeholders in various process.
• The role also includes elements of delivery management and governance, providing information to the relevant governance boards and senior management team on the performance and financial status of key suppliers.
***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***
Responsibilities
• As part of a thriving Service Performance function, this role is key to the collation of information from multiple sources, and the analysis against contractual obligations and service metrics.• In support of our overall goal to manage the performance of suppliers this role is also responsible for managing interfaces; liaising with relevant suppliers, our finance team and key stakeholders in various process.
• The role also includes elements of delivery management and governance, providing information to the relevant governance boards and senior management team on the performance and financial status of key suppliers.
***All NCA officers must hold SC Enhanced upon entry as a minimum. To meet the National Security Vetting requirements for this role you will need to have resided in the UK for a minimum of 3 out of the past 5 years. For more information please see the Candidate information Pack***
Qualifications
The following qualifications/skills are essential to the role and proof will be required at interview:
• Data analysis qualifications or similar mathematics qualifications
Please ensure the dates of any accreditations you are relying on, are entered on to the CV.
Should you progress to the assessment stage of the process, you will be required to provide a copy of the original certificate.
Failure to provide evidence at interview may result in your application not progressing to the next stage.
• Data analysis qualifications or similar mathematics qualifications
Please ensure the dates of any accreditations you are relying on, are entered on to the CV.
Should you progress to the assessment stage of the process, you will be required to provide a copy of the original certificate.
Failure to provide evidence at interview may result in your application not progressing to the next stage.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
Technical skills
We'll assess you against these technical skills during the selection process:
- Experience of working to tight deadlines and managing competing demands
- Excellent interpersonal or customer services skills
- Awareness of IT Service Management
- Good understanding of Policy Frameworks, management structures and reporting procedures.
Benefits
If you are an active police pension member immediately prior to joining the NCA, you can continue you membership throughout your employment with us as if you were a serving police officer. If you do remain an active member and subsequently return to a police force, you should be able to continue your membership there too.
All officers in the NCA are members of the UK Civil Service. You will be eligible for:
• Civil Service pension scheme
• 26 days annual leave rising to 31 on completion of 5 years continuous service
• Training and development opportunities
• Cycle2work scheme
We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.
We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).
All officers in the NCA are members of the UK Civil Service. You will be eligible for:
• Civil Service pension scheme
• 26 days annual leave rising to 31 on completion of 5 years continuous service
• Training and development opportunities
• Cycle2work scheme
We take the welfare of NCA officers very seriously. All staff have access to Occupational Health services and there are a number of staff representative groups. We also have a range of sporting and other activities on offer.
We can provide flexible working arrangements if the role in question is suitable. These include flexi-time, job sharing and compressed hours (working contracted hours over a shorter period).
Things you need to know
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
People working with government assets must complete basic personnel security standard checks.
Medical
Successful candidates will be expected to have a medical.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.
If you wish to apply for this vacancy, you must submit your application by 23:55 on 17th August
Once submitted your application will be acknowledged by the Government Recruitment Service.
Please note depending on the volume of applications a Longlist at sift may be conducted on following criteria:
- Data analysis qualifications or similar mathematics qualifications
Candidates must pass this criteria for their application to be progressed.
A panel will then assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.
Failure to address any or all of these may affect your application.
Sift results are expected to be released w/c 7th September 2020
Interviews will take place throughout September and October 2020 - locations to be confirmed.
Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.
You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence.
Full details of the assessment process will be made available to shortlisted candidates.
We encourage all candidates to thoroughly review the candidate pack which explains the role further before submitting an application.
Feedback will only be provided if you attend an interview or assessment.
Once submitted your application will be acknowledged by the Government Recruitment Service.
Please note depending on the volume of applications a Longlist at sift may be conducted on following criteria:
- Data analysis qualifications or similar mathematics qualifications
Candidates must pass this criteria for their application to be progressed.
A panel will then assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.
Failure to address any or all of these may affect your application.
Sift results are expected to be released w/c 7th September 2020
Interviews will take place throughout September and October 2020 - locations to be confirmed.
Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.
You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence.
Full details of the assessment process will be made available to shortlisted candidates.
We encourage all candidates to thoroughly review the candidate pack which explains the role further before submitting an application.
Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
