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Supplier Relationship Manager - Live Services


Bristol, South West : London


About the job

Job description

Live Services is based within the Technology Command. We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. The IT Performance & Lifecycle Team ensures the effective, efficient and economic delivery of services supplied to the NCA through application of proven supplier management techniques, proactive engagement and a philosophy of continuous service improvement. As an NCA officer you can make a difference! We are at the forefront of Law enforcement in the UK and we look for a wide variety of skills and experience to protect the public. Whatever your role you will have a vital part to play. We are currently looking to recruit a Supplier Relationship Manager.

The successful candidate will act as the single interface for customers and suppliers, understand the supplier obligations and deliverables and provide input to escalations of issues and represent the customer views at the Supplier Management Boards. In addition this role will involve building relationships with relevant Supplier Service owners and across Suppliers, the business customers and Partner Organisations.

The ideal candidate will demonstrate an understanding of current development of Service Management in the application of Information Systems and assimilate and interpret advice from specialists, have experience of analysing information from a range of sources and be thoroughly familiar with services and products delivered and the tools, methods, procedures, equipment and software using in the operation management of the Service. Candidates must also have a ITIL Service Management or Applications Manager Certificate and/or equivalent practical experience and an understanding of Supplier Management and its benefits.

If you want to make the UK a safer place, apply today.