Support Worker (Full Time & Part Time)

We are a Disability Confident & Trusted Charity Mark Level 1 employer with circa 70 employees. We provide specialist information, advice & guidance to adults & children with Sensory Loss across Cheshire, Flintshire & Wrexham.

We support people within the community or their own homes & have a vibrant Supported Living service in Northwich for D/deaf adults with learning difficulties and/or challenging behaviour.

Our values-based culture comes from our knowledge that the services we provide make a real difference to the people we support.

Based in Northwich, close to transport links.

Salary - £18,376.27 per annum (pro rata for part time)

As a professional Support Worker, you will demonstrate compassion and empathy in your approach to caring for D/deaf and hard of hearing people. Communication is in BSL, therefore a Level 1 qualification, or equivalent experience would be an advantage, but not essential as training can be given.

Some individuals may need intimate personal care, such as bathing, toileting & dressing, as well as domestic & lifestyle support to participate in a wide range of activities, including arts and crafts, drama, gardening, shopping trips, attending college courses and social occasions.

Main purpose:

  • To ensure the delivery of a quality service for all Tenants and other occupants within DSN Supported Living Services which is overseen by the CQC (Care Quality Commission).

Key Elements:

  • To enable and empower Tenants in a supportive environment within DSN Supported Living Services. To promote their personal, social and everyday skills with the aim for them to strive towards independence.
  • To ensure that the support provided is consistent with the quality and standards required by all current legislation.
  • To work as an effective and professional member of the Supported Living Team.

Specific Tasks and Responsibilities:

A. Support and Care Services

  • With guidance and support from the Senior Officers, to follow through the agreed tasks as part of all Tenants’ Support Plans* and Risk Assessments.
  • Under the direction of the Senior Officers, contribute to ensure that Tenants’ assessments are in line with the six-week/six month/12 month placement.
  • To work alongside Tenants in the preparation of meals, cleaning, shopping and other household activities. Some Tenants may require assistance with personal care/hygiene.
  • To support and guide the Tenants to take responsibility for as many of the tasks as possible for themselves.
  • To enable Tenants to be part of community life by using local facilities and services in the area.
  • To undertake tasks as an identified Keyworker as directed by the Senior Officers.
  • To encourage Tenants to increase their involvement in the day-to-day running of their home.
  • To encourage Tenants to be as independent as possible.
  • To enable Tenants to take responsibility of day-to-day tasks (e.g. making appointments, managing their money).
  • To empower Tenants in finding appropriate employment opportunities through guidance and support.
  • In an emergency, follow the appropriate procedure (e.g. Fire, Flood, Power Cut).
  • Where appropriate, identify training needs within Supported Living Services and report to the Senior Officer.

* A Support Plan will be any document produced either by the Purchaser of the Service or any programme developed within Supported Living Services.

B. Maintenance

  • To be aware of health and safety issues within Supported Living Services.
  • To be familiar with the fire drill, fire alarm system, and fire procedures.
  • To report to the Senior Officer on duty all health and safety issues within Supported Living Services: personal safety; fire safety; house security; and other related issues.
  • To report to the Senior Officer on duty any maintenance and repair needed.

C. Administration

  • To contribute to the smooth running of Supported Living Services through the use of the agreed administrative procedures.
  • To follow incident reporting procedures so that Management is informed at the earliest possible opportunity.
  • To report such incidents to the Senior Officer on duty.
  • To ensure that all actions and procedures relating to Support Plans are carried out at all times.
  • To ensure that all daily reports and review reports are carried out.
  • To attend review meetings and ensure subsequent Tenants’ Support Plans are carried out.
  • To follow all other administrative procedures as directed by the Senior Officer on duty.

D. Liaison

  • With the support of the Senior Officers, liaise appropriately with Tenants’ families by following agreed procedures.
  • When requested, to represent Supported Living Services at internal and external meetings and events and report back to the appropriate Senior Officer.

E. General

  • To communicate in British Sign Language or in an appropriate manner with staff and Tenants relevant to their choices and needs.
  • To comply with the organisations Policies and Procedures.
  • To contribute to the development of the Supported Living Services staff team.
  • To carry out any other duty that may be requested by the Senior Officers or Executive – Supported Living/Deaf Community.

NOTWITHSTANDING the detail in this job description, in accordance with the organisations flexibility policy, the job holder will from time to time undertake such work as may be determined by the Chief Executive or Executives consistent with the key tasks of the job.

All staff of DSN Supported Living Services will only work to the levels approved by the appropriate Senior Officer. These levels will be introduced during the supervisory process.

Essential (E) / Desirable (D)


  • British Sign Language Level 1 or above, or ability to demonstrate equivalent knowledge (E)
  • Commitment to achieve British Sign Language Level 2 & NVQ Level 2 in Health & Social Care within 2 years of employment (E)
  • BSL Level 2 Qualification &/or NVQ Level 2 in Health & Social Care (D)
  • Educated to GCSE Standard or equivalent, with grade C or above in English & Maths, or ability to demonstrate equivalent knowledge (E)

Experience & Knowledge

  • An understanding of the needs of a wide range of Service Users with challenging behaviour (E)
  • Previous experience of working in a care or supported living environment. (E)
  • Knowledge & understanding of D/deaf issues (D)
  • Experience of working with individuals with learning difficulties/challenging behaviour. (D)
  • Awareness of Vulnerable Adults Protection Issues (also known as Safeguarding) plus Health & Safety processes/procedures (D)

Skills & Abilities

  • Ability to work unsupervised at times & as part of a team (E)
  • Able to follow set procedures & guidelines; and attend any necessary training courses for the role (E)
  • Experience of Activity Planning (D)
  • Flexibility around working hours (with notice) to cover days, nights, evenings & weekends, as part of a rota (E)
  • Full clean driving licence, to be supplied on an annual basis with insurance certificate, to comply with DSN’s Driving Policy (D)
  • Experience of using Microsoft Office packages such as Word, Excel & Outlook (E)

Personal Qualities

  • Honest & Trustworthy (E)
  • Positive attitude to colleagues & service users (E)
  • Good communication skills – good eye contact & clear lip pattern (E)
  • Reliable & Punctual (E)

Values & Behaviours

  • Ability to demonstrate, understanding and apply our workplace values. These are embedded in all roles and applicants must evidence their attitudes/behaviours as part of the application process.

Whether this is your first step into this sector, or you have prior experience, you will be fully supported by an excellent programme of continuous training and development; allowing you to truly shine in your role! In return we offer a range of benefits including:

  • 252hrs pro rata holiday inc. Bank Holidays
  • Company Sick Pay
  • Contributory pension scheme*
  • Training & Development Opportunities
  • Cycle Scheme*
  • Gym Membership* & more! (* subject to qualifying criteria).

We are an equal opportunities employer working to attract the best talent from diverse backgrounds to enhance our specialised team.

This role is subject to an enhanced DBS Disclosure & 2 satisfactory references.

  • Location


  • Sector:

    Health & Social Care

  • Job ref:


  • Published:

    7 days ago

  • Expiry date:


  • Client: