Technical Support Assistant – Environmental Service

Technical Support Assistant – Environmental Service

We are looking for someone to join our Technical Support Team. You and your colleagues will provide vital and comprehensive technical support for the staff in the Environmental Services Team and be first point of contact for the team with members of the public.

Technical Support Assistant – Environmental Service Responsibilities:

- provide general administrative support to the, Environmental Services Team Leader and all members of the team as requested including, formatting and collating of documents, processing of incoming and outgoing post, booking meetings, printing and photocopying, greeting visitors.
- respond to routine customer enquiries by telephone, letter, e-mail and in person, passing on the more complex enquiries to the appropriate officer within the wider team.
- raise requisitions, sales orders, code invoices and deal with invoice queries, set up new suppliers using the Council’s financial management system (Agresso) and in accordance with corporate targets. Action weekly ‘invoices awaiting payment report’ and monthly monitoring of open purchase orders.
- arrange internal and external meetings, including booking rooms, organising and purchasing refreshments attending to take notes and follow up on actions where required.
- make bookings for bulky waste collections and take payments.
- handle complaints over the phone or in writing, whilst keeping a professional manner and following policy and procedures.
- collate information for FOI (and similar) information requests, complaints, enquiries etc.

Technical Support Assistant – Environmental Service Requirements:

- two years experience of administration in a busy office environment.
- proficient in the use of Microsoft Word, Excel and e-mail.
- excellent attention to detail and organisational skills and competent with figure work.
- sound written and verbal communication skills.
- ability to adapt to using different databases and systems.
- ability to adapt depending upon job requests coming in, with patience and diplomacy.
- ability to work under pressure and to tight deadlines.
- able to work in a team and on own initiative with minimal supervision.

Your essential qualifications:

- 5 GCSE’s grades A-C or equivalent to include English and Maths.

If you have the following experience or qualifications – it’s a bonus:

- NVQ Level 2 or equivalent in MS Word and Excel.
- experience of working in a similar role in local government.

About South Oxfordshire District council & Vale of White Horse District Council:

South Oxfordshire and Vale of White Horse District Councils are forward-thinking local authorities, based in one of the most attractive areas of the country. They are looking for a professional, competent and enthusiastic person who can communicate well at all levels. An excellent benefits package is on offer including annualised hours (flexible working) and a career average pension scheme.

Salary: £22,579

Duration of role: Fixed term for 18 months

Hours per week: 37

Location: Milton Park, Didcot, Oxfordshire

Benefits: A basic 24 days annual leave per annum, rising to 29 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year. Flexible working and annualised hours – a flexible approach to work that our employees love! Salary pay awards – most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April. A generous career average pension scheme which includes life insurance of three times your salary. No car park costs as there’s ample free parking. The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work! A salary sacrifice car lease scheme – a fully inclusive driving package for a fixed monthly cost. Various schemes to keep you healthy (reduced gym membership, free swims, workplace exercise classes, contributory medical schemes, wellbeing appointments, free eye tests for DSE users and more). We give you two days per year to volunteer within the local community.

You may have experience of the following: Public Sector, Local Government, Local Authority, Environmental Services Administrator, Office Assistant, Technical Support Assistant, Administration,

Ref: 95356