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UKPPS Operations Manager - Central and Regional Operations

Please see the candidate information pack for more detail.

The UK Protected Persons Service (UKPPS) provides authorised protection to individuals judged to be at risk of serious harm. The NCA host the UKPPS Central Services Unit, which is the national co-ordination centre of the UKPPS. At present, UKPPS operational activity is delivered through the Regional Organised Crime Units and the NCA’s Central Operations Unit. However, on 1st April 2019, the UK Protected Persons Service will be forming a national unit under NCA management. The UKPPS delivers specialist protection measures using both traditional methods and covert capabilities that are not replicated within UK Law Enforcement.

The UKPPS Central Operations Units is responsible for the provision of specialist protection arrangements to those at risk of serious harm. The PPUs are multi-functional teams of operational, intelligence and finance and business support officers

Role description:

• Management of a team of officers engaged in Protected Persons case management and developing bespoke protective measure strategies for Protected Persons.
• overseeing the practical application of the Serious Organised Crime and Police Act 2005, Chapter 4 – Protection of Witnesses and Other Persons, in particular section 82. In addition to this specific legislation, an in depth understanding of key legalisation (including section 178 - Anti Social Behaviour Crime & Policing Act), European Convention of Human Rights and National Threats to Life guidance is required.
• A significant aspect of the role is managerial oversight of the compliance with Authorised Professional Practice and Practitioner Guidance, as well as adherence to NCA policy.
• The applicant must have a comprehensive understanding of Referral, Risk Assessment, Full Assessment, MoU and Risk Management Plan forms and processes and will quality assure and oversee their application.
• Requirement to act decisively in dynamic situations, making and recording key policy decisions in relation to operational activity and strategies.
• Regular engagement with a number of key stakeholders including Police Forces/Regional Organised Crime Units (ROCUs), Her Majesty’s Prisons and Probation Service (HMPPS), HM Revenue & Customs, Home Office, Security and Intelligence services.

Additional information:

• Due to the nature of the work the role requires a significant amount of regional and national travel and occasionally overseas.
• There will be a requirement to complete mandatory training including Officer Safety Training, Operational First Aid and National Protected Persons Training.
• There is a requirement to participate in an on-call rota.
• Due to the nature of the role you will be required to have an on-going psychological assessment.
• If you are successful at the interview stage but a role is not currently available you will be placed on a merit order reserve list for a period of 12 months to fill an additional vacancies as they arise.

Person specification

A statement of suitability (maximum 250 words per criteria) on the following criteria:

• Current law enforcement experience
• Experience of dealing with Vulnerable and intimidated witnesses


A full UK driving licence is required for this role.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • National Insurance Number - Required for monitoring purposes only
  • A good understanding of relevant legislation (UK and International law) affecting agency activity, particularly related to protected persons
  • Management of risk in an operational environment
  • Experience in the management of covert assets and working practices