The Home Of Flexible Working, Find Your Flex Logo

Universal Credit Area Director


This is a dual site appointment, with DWP hubs in Glasgow and Edinburgh. The appointed candidate will be able to work from either hub.


About the job

Job description

The Department for Work and Pensions (DWP) is one of the largest Government Departments. It provides services and support to over 22 million people and is responsible for over 730 million benefit payments each year totalling £67 billion.

Universal Credit is the Government's flagship welfare transformation programme and represents a fundamental change for Britain’s welfare system. The new Full Service is now rolling out across every Jobcentre and Local Authority up and down the country, building towards a caseload of 7 million claims when complete with annual managed expenditure of £60 billion.

We are looking for an exceptional operational leader to equip and inspire teams to realise the potential of Universal Credit across Scotland. As Universal Credit Area Director for Scotland you will be a highly motivated individual, leading significant organisational change, striving for excellence in customer service and building relationships with key stakeholders.