Volunteer Coordinator (Part-time)


Location of Work: Bridge Park Complex (NW10)

Job Ref: BW540

Contract Hours: Part Time- Tuesday to Thursday 09.00am – 17.00pm (Some Flexibility Required)

Contract Type: 2 Years Fixed Term

Reporting to: General Manager

Salary: £28,000 Pro Rata


The Volunteer Coordinator will recruit, screen and train volunteer mentors from the community, as well as, where appropriate, from our existing pool of current and former service users in order to provide one to one mentoring support to adult ex-offenders, young people, women and girls and those with particular vulnerabilities to make positive choices about their lives and to support them during important transition points to enable them to rebuild their lives. The Volunteer Coordinator will be involved in the matching of mentees and will provide follow-up support once each match is made and will plan and implement workshops and support groups to provide essential support to mentees and mentors. While the Volunteer Coordinator will deliver the mentoring service for all clients, the post will develop the service for BAME service users who are over-represented within the criminal justice system to support their rehabilitation and women and girls experiencing domestic abuse and other harmful practices. The Volunteer Coordinator may also undertake some casework providing advice and advocacy for service users regarding their rights and needs related to their circumstances, (e.g., accessing benefits, housing, health and social care support, welfare rights, education, counselling, training, and employment.



·To be responsible for the recruitmentand management of all mentors, establishing and maintaining all administrativesystems necessary for the effective and efficient functioning of the MentoringService.

· To promote PLIAS Resettlementvolunteering opportunities by implementing publicity strategies and campaignsand overseeing the implementation of on-going advertising and mentor and menteerecruitment plans.

· To develop and maintain a range ofpublicity and promotional materials.

· To plan, promote and host online andgroup events to recruit mentors. This will include securing suitable locationsor organising this through Zoom/MS Teams meetings, printing hand-outs,presenting the mentoring programme, maintaining records of attendance, andmonitoring the progress of mentor applications.

· To develop referral arrangements withlocal organisations, agencies providing education, training, employment,accommodation, counselling, and other specialist support appropriate to theclients’ needs.

· To process all mentor applications,conduct background check forms including Disclosure & Barring Servicechecks and administer all mentor expenses.

· To establish and maintain a database ofinformation on new referrals, service users and volunteer mentors.

· To oversee participant screening (bothmentors and mentees); training of mentors including the PLIAS ResettlementCharity Log database, matching, support, supervision, and closure activitiesfor mentors and mentees.

· To undertake health & safety checksand risk assessments for all clients on the programme.

· To conduct client needs assessments andsupport with setting short, medium and long-term goals and writing personalaction plans.

· To oversee the individual mentoringagreements between mentors and mentees.

· To ensure mentors can (a) provideinformation, support or to signpost service users to relevant services they mayrequire (b) offer support, advice, and encouragement to isolated individuals(c) empower mentees to make positive and informed life choices.

· To develop community networking i.e.building lines of support and making cross-referrals to other health and socialcare services, mental health agencies, training and educational agencies andemployers that offer resources, training, and employment opportunities.

· To host on-going monthly support groupsfor mentors and mentees; groups may be topic-based which may include organisingspeakers from local groups and organisations to connect service users to localorganisations.

· To support and work closely with otherstaff members to provide a comprehensive package of support to contribute tothe organisations aim and objective of reducing the risks associated withre-offending by supporting adult offenders and ex-offenders, young people andwomen and girls experiencing domestic violence and other harmful practices.

· To ensure that regular contact withmentees is maintained by checking in with both mentees and mentors when eitherparty fail to attend mentor appointments, with the aim of ensuring on-goingengagement.

· To ensure arrangements and systems arein place to support remote mentoring sessions via telephone and onlinechannels.

· To provide monthly reports to PLIASResettlement Management highlighting the success of the programme and anyissues of concern.

· Research and work towards a volunteeringquality mark.

· Celebrating volunteering by nominatingvolunteer mentors for awards and organising celebration events.

· To manage the PLIAS ResettlementEngagement Forum an provide service users the opportunity to discuss issues ortopics that may affect them and inform future PLIAS Resettlement projects.

· To contribute to PLIAS Resettlementdiversity and equality opportunity policy to ensure compliance of self, staff,and volunteers.

· To contribute to fund raisingopportunities to ensure the sustainability of PLIAS Resettlement services.

· To undertake any other duties that themanagement team may require that is commensurate with the post.


· Model a pro-social model and outcomefocused approach; upholding an inclusive culture where respect, honesty, andtrust enable adults and young people to achieve their aims and goals.

· Work within expected practice standards,expectations and timescales, and culture of personal and collectiveresponsibility and accountability for the quality and inclusivity of alldelivery.

· Demonstrate a commitment to equality ofopportunity for all groups of staff and service users and challengediscrimination including racism, sexism and all other forms of oppression andunjust attitudes, behaviour and practice.

· Promote equality of opportunity andcollaborative working, delivering non-discriminatory services and promotinggreater equity for disadvantaged groups.

· Be vigilant to the diversity of theadult and young people programs and opportunities provided; ensuring they arereflective of the needs of different age groups, abilities, and culturalidentities, and inclusive of their interests.

Essential criteria

Required qualifications, skills, behaviours and attributes

Education & Qualifications

Degree or Equivalent Qualification

Commitment to personal/professional development


Experience of managing a mentoring programme

Experience of working with people from diverse communities

Experience of managing volunteers to deliver positive outcomes

Experience of casework and setting up, operating, and maintaining systems to monitor mentor/mentee progress and outcomes achieved

Experience of delivering employability support and Information, Advice & Guidance (IAG)

Experience of recording and maintaining documentation for all processes developed

Experience of working with external stakeholders and partners

Knowledge and Skills

Knowledge of working practices, legislation, and policies within the charity sector in relation to delivering services to adults and young people

Knowledge and understanding of safeguarding policies and guidelines

Knowledge and understanding of barriers faced by people who have been in contact with the criminal justice system

Ability to establish good working relationships with colleagues and external organisations

Ability to work on own initiative

Ability to generate ideas and implement strategies

Ability to conduct presentations and facilitate one to one and group training that accommodates diverse needs and different learning styles

Excellent communication skills, including written, oral, digital and telephone communication

Excellent organisational and time management skills

Proficient in Information Technology including Microsoft Word, PowerPoint, Excel, Teams and other online platforms including Zoom

Personal Qualities

Highly motivated and self-reliant

Enthusiastic, innovative forward looking and committed

Tenacious and able pursue matters to a close

Excellent organisational and planning skills including the ability to be flexible to achieve targets

A passion for improving outcomes for our service users

Creative approach to problem solving

Excellent interpersonal skills

Ability to be reflective and self-critical

Ability to display calmness under pressure and remain focused

Willingness to support colleagues

High expectations of self, clients, and colleagues

Desirable criteria

Not specified

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