• Job Reference: 104640
  • Date Posted: 12 November 2021
  • Recruiter: Easy Web Recruitment
  • Location: Bristol
  • Salary: £21,889
  • Sector: Administration, Charity and Not For Profit
  • Job Type: Part Time Flex
  • Work Hours: Part Time

Job Description

We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.

We are looking for a reliable and experienced administrator and call-handler to join our small but busy team at the Family Carer Support Service (FCSS) – a support, information and advocacy service for family carers who have a relative with a learning disability, autism or both.

You will be responsible for all administrative tasks of the Family Carer Support Service, and may also be required to provide administrative support for other charitable services within Hft.

About you

As the administrator you will be the first point of contact for people contacting us via our Freephone line, so an excellent telephone manner and good interpersonal skills are essential for this role. Experience of answering a charity phone line is desirable.

As the administrator you will deal with incoming and outgoing calls and post, maintain the FCSS database and Excel reporting spreadsheets, provide financial administrative support, contribute to our website, respond to emails and send out the monthly e-newsletter, organise and provide support for events, and carry out signposting support for the people who contact us. You will therefore require excellent administration skills, attention to detail, and the ability to manage and prioritise a varied workload as part of a busy team.

You must also strong IT skills, including proficiency in Microsoft Office and the ability to use Hft’s various finance and reporting systems.

Salary: £21,889 pro rata
Hours: Part Time, 28 per week
Contract: Fixed term - Maternity cover
Location: Remote based with occasional travel

Find your place with us and help change lives.

What we offer

With Investors in People and Skills for Care accreditation we are committed to investing in our teams to ensure they have the specialist skills they need.


• Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also an Employee Assistance Programme, with telephone and face-to-face support options.
• Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status
• Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme
• 20 days holiday (plus 8 bank holidays) increasing to 25 days after a year of employment (pro rata for part time staff)
• A contributory pension scheme & life assurance
• Free DBS Check

Join us and help change lives.


Closing Date: 12th December 2021

We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply.

Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do.

Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

You may have experience or an interest in the following: Administration Officer, Administrator, Administration Assistant, Office Administrator, Admin Assistant, Office Admin, Office Assistant, Team Administrator, Data Entry, Database Administrator etc.

Ref: 104 640