• Job Reference: VC017 - 3
  • Date Posted: 7 January 2022
  • Recruiter: Brook Street
  • Location: Southampton, Hampshire
  • Salary: £19,000 to £21,000
  • Sector: Administration
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description


  • Perform to set client KPIs/SLAs
  • Undertake training for own development
  • Manage personal and group emails
  • Build and maintain relationships with internal and external stakeholders
  • Provide excellent customer service to internal and external customers both verbally and in writing
  • Generate reports on a daily basis on existing works and manage the reports with our field teams
  • Jeopardy manage task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
  • Interact with multiple client systems to update clients and raise issues
  • Validate information received ensuring it is fit for purpose and meets stakeholder requirements
  • Comply with all company policies
  • Ask questions to build personal knowledge
  • General office duties as required


  • Excellent administrative skills and computer literate
  • Uses own initiative to proactively resolve issues
  • Client and internal customer focused
  • Team player with a 'can do' attitude
  • Self-motivated and takes ownership
  • Works well under pressure
  • Good interpersonal skills
  • Good communicator
  • Initially office based for training, moving then to a hybrid role


  • Administration Experience
  • Salesforce Experience (Desirable)

If you are interested in this role, please contact Vanessa at 0748 393 1811 or apply now