Associate Delivery Manager

Job Description

Your new role

Governance and Performance is responsible for leading on a range of supporting business activities across the Digital Services Directorate, providing direct support and visibility on Digital Service Performance, Business Planning, Governance and Reporting. 

Our key aim is to deliver a robust, high-quality, customer-focused business support function to our stakeholders and as a newly forming team this is an exciting opportunity to join us at a time when we are modernising our ways of working and delivering significant advancements in our digital services.

As an Associate Delivery Manager, you will be one of the main points of contact across Digital Services (DS) Directorate for the team, supporting the management of DS/IT service contracts with a range of administrative duties.  You will also manage a small portfolio of contracts within our DS procured from various frameworks, ensuring that our services align and comply with their terms and conditions, and oversee the financial management for each contract. 

The role can be based in either Birmingham, Bristol or Leeds. We have a hybrid working approach, with a combination of office and home working. 

What you’ll be leading on

  • Manage aspects of small scale IT projects across lifecycle, including financial, to reach agreed business and strategic benefits, and contribute to the management of contract compliance and risk in an effective way.
  • Participate in skills gap analysis to identify key areas of project/programme management skills that need to be developed.
  • Apply an appropriate programme/project management framework, to an agreed standard, when setting up projects, liaising with other Programme Managers or team members and related projects to ensure that work is neither overlooked nor duplicated and ensure delivery is compliant, on time and in line with the Frameworks and Call-off Contracts.
  • Work with suppliers and other Directorates to ensure that all programmes/projects deliver best value and maximise benefits to customers, both during delivery and following completion to ensure customer requirements are met and align to Government and company DS/IT strategies.
  • Day-to-day control of all aspects of Information Technology projects and programmes, subject to guidance and supervision from the Group/Programme Lead when working with third party suppliers, and develop strong relationships.
  • Support IT Group or Programme Leaders to drive delivery against the agreed plan, assisting specific issues and being accountable for agreed actions.

To be successful you’ll need

  • An understanding of the Oracle (or similar) system.
  • Good experience of using Microsoft Office tools.
  • An understanding of contract, supplier, financial and performance management within a Digital Services/IT service environment.
  • Experience of working within a large public or private sector organisation in a similar role.
  • Experience of providing advice and guidance in terms of the Digital Demand Process, and ability to provide support to the Business Relationship Managers.

A bit about us

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability. 

Want to know more?

Please email quoting reference #5296.


Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers. 

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times. 

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

  • Our total reward package includes basic salary, the potential for a performance related bonus
  • Contributory pension scheme with employer contribution of up to 10%
  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
  • Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
  • Life assurance of 4 times annual salary
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
  • A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
  • Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

  • Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
  • Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
  • Community friendly – offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:       

  • Right to work check
  • 3 year employment history references
  • DBS criminal record check
  • Social media and adverse journalism check
  • Driving licence check (if applicable)
  • Fit to work questionnaire (for all), followed by a medical check (if applicable)
  • Qualifications and/or professional membership check (if applicable)

And finally 

We reserve the right to close before the advertisement expires.