Billing Analyst - Npower

  • Job Reference: HN2021
  • Date Posted: 30 September 2021
  • Recruiter: Brook Street
  • Location: Leeds, West Yorkshire
  • Salary: £10.33 Per Hour
  • Sector: Administration
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

NPower - Billing Analyst
Location: Leeds LS14
Salary: 10.33ph
Hours: Monday - Friday (37 hours)

This is an ongoing temporary position until the end of the year with the possibility of a further extension or a permanent placement, at the discretion of the business requirements.

Role Overview:
We are currently recruiting for a full time Billing Analyst to join the Team at Manpower based in Leeds. This is a fantastic opportunity to join an organisation that offers training and a great working environment.


  • Analyse and resolve a wide range of issues or customer queries, liaising with other parties where necessary to provide an appropriate and acceptable resolution for the customer
  • Provide support and assistance to others ensuring timely resolution to queries
  • Active liaison with the Sales team for COT, Debt Management activities
  • Active Liaison with Commercial Admin, MOp and Data Services teams.
  • Produce and maintain end to end Billing process documentation
  • Ensure Billing processes are fully documented and consistent with Business and Industry requirements
  • Understand the impact of change or new products to the Billing system and review and update existing material with new processes and techniques
  • Make amendments to complex standing data to ensure data quality is maintained and to enable accurate processing within the customer journey
  • Ensure the Billing System is accurate and up to date

    What we are looking for:
  • IT literate
  • Literate and numerate
  • Verbal communication
  • Demonstrates good listening and questioning skills
  • Communicates effectively with own team members and others
  • Strong Customer service ethic
  • Analytical
  • Ability to analyse complex information and propose possible solutions

If this sounds of interest then please click apply and we will be in touch if your CV matches the requirements