Business Analyst Apprentice

  • Job Reference: 00017348-1
  • Date Posted: 8 February 2024
  • Recruiter: National Highways
  • Website:
  • Location: London
  • Salary: £18,600
  • Bonus/Benefits: £18,600 per annum
  • Sector: Engineering
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Business Analyst Apprentice

£18,600 per annum


Explore how we work with different business areas to develop innovative, customer-focussed solutions.

What you’ll be doing

Starting in September 2024 as an apprentice Business Analyst, you’ll join our Digital Services directorate to develop and deliver solutions for a variety of real-world business problems.

Working alongside experienced Business Analysts, Project Managers and technical specialists as part of a project team, you’ll connect with stakeholders across the business to understand their needs and help translate these into solutions and improvements. This could be a new piece of technology, a software or application solution, or a change to ways of working.

You’ll be highly customer-focussed, supporting stakeholders, users and project teams throughout the development and delivery process and always looking for ways to improve the customer experience.

As well as gaining valuable experience on exciting and innovative IT and digital projects, you’ll learn about:

  • Investigation techniques
  • Business process and data modelling
  • Stakeholder analysis and management
  • IT Service Level agreements and standard operating procedures

You’ll also complete a Level 4 qualification, which is aligned with BCS the Chartered Institute for IT and opens the door to many digital and IT career opportunities.

You’ll find loads more information about the skills and knowledge criteria you’ll work towards on this apprenticeship programme on our careers site which you can access via the apply button but are not obligated to apply to view details.

You can choose any National Highways office location as your preferred base for this apprenticeship, providing you’re willing to travel to our other sites when needed.

What you’ll get in return

By combining working and learning, you’ll gain valuable hands-on experience and pave the way for a bright future with us. We’ll support your development every step of the way and you’ll enjoy the chance to shape your future with personalised development plans and career guidance.

You’ll have:

  • A dedicated line manager, job mentors and a skills coach to provide encouragement, direction and career planning support
  • Flexible working arrangements and time away from your role for your studies
  • Opportunities to connect and network with other apprentices as part of our Early Talent community

As well as a competitive salary, you’ll also have access to a fantastic employee benefits package including:

  • Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays).
  • Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines.
  • Great deals, discounts and cash back offers from well-loved retailers.
  • Access to an ABTA bonded travel agency  
  • Contributory pension scheme with generous employer contributions.

What you’ll need to succeed

It takes all kinds of people to keep our organisation (and roads) moving. Whatever your age, whatever your background, an apprenticeship is just the start of a long, fulfilling career with us.

If you can show that you’ve got what we see in our apprentices every day, you’ll be a great match. You’ll have:

  • The ability to work effectively with others in a team
  • The ability to work to timescales, understanding when and how to prioritise
  • The ability to give and receive information effectively
  • The ability to write clearly and concisely
  • A desire and passion to grow your career at National Highways

You’ll also need to have these essential qualifications:

  • Minimum of five GCSEs (including English and Maths, at grade C/grade 4 or above)

Plus, ONE of the following:

  • A Level 3 qualification (e.g. BTEC, A Level, T Level) in a related subject


  • Completed a Level 3 Apprenticeship in a related subject


  • Relevant equivalent experience

Please note. Due to the prior learning requirements on this apprenticeship, we are unable to accept your application if you already hold a Level 4 qualification or higher in a similar subject.

It is key to know all offers to onto our apprenticeships are subject to satisfactory completion of our pre-employment checks. This includes a Right to Work check, reference check and a DBS criminal record check.

About us

Our strategic road network carries a third of all traffic and two thirds of all our country's freight. By investing in the right projects (and in the brightest talent), we’re building a network that makes everyone better off.

The Digital Services Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme.  We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion in what you do, work effectively in a team and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

And finally 

Please complete your application as soon as possible, as we may close to new applications earlier than the current closing date of Monday 4th March 2024