Business Change Consultant (User Adoption)

  • Job Reference: 104617
  • Date Posted: 22 November 2021
  • Recruiter: Easyweb
  • Location: London
  • Salary: £60,000 to £70,000
  • Sector: HR
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

The Adoption Consultant is an expert in Change and Adoption with a proven track record of delivering successful Digital Transformation and embedding lasting business changes.

The role is less about the technology and more about advising and supporting organisations achieving successful adoption of new technology using processes, tools and techniques that nurture employees along their journey, so they naturally embrace new ways of working, and the IT project contributes to positive cultural change.

Business Change Consultant Responsibilities:
  • Conduct change assessments and produce the relevant change strategy outlining required activities.
  • Tailor the whole methodology based on User Research and Personas.
  • Advise on the technology roadmap using User Research to influence the technical strategy.
  • Engage with Business Managers and Exec Sponsors to get their buy-in and make sure they understand how they will support the change.
  • Develop and lead a Change Network who will all work together to drive change across the organisation
  • Produce the necessary Change Plans to successfully contribute towards the customer's Adoption and Usage goals.
  • Create relevant and tailored training materials and deliver training as per the plan agreed with the client.
  • Articulate What to use When depending on User Research, the technology deployed, and the governance defined
  • Provide white glove sessions to Senior Execs and their assistant(s).
  • Work with the Communications team to deliver appropriate messaging to the business.
  • Plan, coordinate and facilitate launch support through different type of interventions.
  • Analyse usage report and data from feedback surveys to track Adoption and make relevant recommendations for long-term success.
  • Work closely with the business development team to ensure that customers are assisted and advised properly.
  • Ensure that reliable cost, effort and risk estimates are produced.
  • Provide content and support for bids and sales proposals.
  • Help with the continuous improvement of sales support activities.
  • Able to lead formal and interactive workshops with all levels of audience around Change strategy and Business engagement using appropriate techniques.
  • Work with and support project managers to ensure that budget and risks are managed appropriately.
  • Investigate requirements, problems and opportunities and propose effective solutions.
  • Maintain knowledge of Change Management and Digital Transformation and provide expert advice regarding their application.
  • Working with the other Adoption Consultants to continually improve the methodology and create reusable collateral for project delivery.
  • Maintain and be responsible for utilisation
  • Maintain good client satisfaction (measured through Net Promoter Score or NPS)
  • Team satisfaction (ratings taken from sales, project managers, and other teams)
  • To comply with Health and Safety legislation, following Content+Cloud processes to ensure your own safety and the safety of others.
Business Change Consultant Requirements:
  • Experience working on Business Change initiatives.
  • Experience running workshops and consulting directly with clients, engaging with all types of audience including Senior Execs.
  • Experience working with the Microsoft product stack.
  • Experience of delivering Digital Workplaces as a Change agent and / or consultant. Able to cite several full lifecycle projects with different organisations.
  • Hands-on experience working with Office 365 (Microsoft Teams, SharePoint Online, Yammer, OneDrive, OneNote and Planner).
  • Experience working in a services or consulting organisation / practice.
  • Experience supporting future sales, proposal writing and identifying additional opportunities within current clients.
About Us:

Content + Cloud is a leading technology and managed services provider, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, cyber, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.

Content + Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependent on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

Location: London (flexibility to work remotely up to 3 days per week)
Contract Type: Permanent
Hours: Full Time, 40 hours per week
Salary: £60,000 to £70,000 per annum
Benefits: Pension. Life Insurance. Health Care. Dental, Gym, Birthday Benefits and more. 25 days’ annual leave.
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities). Continual professional development plans.

You may have experience of the following: Consultant, HR, Human Resources, Organisational Development, Change Consultant, Engagement, Learning and Development, Consulting, Business Improvement, Project Management, Coaching, Business Organisational Development, OD, Change Advisor, Stakeholder Management, Technical Processing, HR Advisor, Transformation Manager, etc.

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