Job purpose: To work with a wide range of business datasets, creating and analysing key business performance indicators in a dynamic and constantly changing B2B & B2C environment.
Key Responsibilities: - Develop new Business Intelligence across a variety of business functions through a process of requirements gathering, designing, building, testing and releasing for each new report and application.
- Develop new databases in Microsoft SQL and deliver reports using SSRS, Microsoft Power BI and Salesforce as required by the business.
- Develop data models using Microsoft Analysis Services (SSAS) for consumption within Microsoft Power BI, Excel or SSRS.
- Complete data mining identifying business trends within datasets using data models developed in SSAS.
- To ensure accuracy within all reporting by testing outputs using the business tools and resources available.
- To be able to articulate to a variety of different business stakeholders.
- Create technical documentation for BI tools.
- Regularly review live reporting and database applications in an order that outputs remain aligned to business and user needs.
- Provide advice, guidance and coaching to team members to enhance their technical capabilities and ensure value added service to customers.
- Manage and evolve the day-to-day relationships with internal and external partners.
- Help support Salesforce developing and assisting the salesforce analyst(s) to help enact positive change for the B2B sales team.
- Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades (currently scheduled 2-3 times a year)
- Maintaining the current Salesforce data integration using the Synatic platform.
- Aid in the execution of opportunities to enhance Salesforce solution, driving better functionality for internal and external customers, including external reporting for agent customers.
REF-219 084