Claims Handler

  • Job Reference: 101099
  • Date Posted: 21 July 2021
  • Recruiter: Hireful
  • Website:
  • Location: York
  • Salary: £25,000 to £30,000
  • Sector: Banking & Financial Services
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Claims Handler

Do you have solid Property or Liability insurance claims handling experience? Are you looking for a role offering some work from home flexibility?

We have an exciting opportunity for an experienced property & liability insurance Claims Handler to join our Claims Speciality Team based in either Halifax or York. This hybrid role offers a two-day work from home option and is very customer focussed, requiring you to provide an excellent claims service to our clients. Your proven claims handling experience within property and liability insurance will allow you to ensure professional and efficient management of all claims from cradle to grave, dealing with all different classes of business face to face (a mix of high net worth, SMEs, corporate etc), and presenting claims MI.

This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well versed in property and liability insurance claims handling. You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

As the business goes through a period of growth, there will be plenty of opportunities to get involved in other exciting projects.

Location: Based in either Halifax or York, means there are great transports links should you wish to travel by train, car, or bus. Our office based in Halifax has good transport links if wishing to commute by train, bus or car. Our York offices also has good transport links and free car parking.


  • You will be managing claims from across different products, such as property & liability, ensuring service standards are met or exceeded,
  • You will keep an efficient diary system for all claims, ensuring claims are chased as required,
  • You will develop and maintain a full understanding of computerised back-office system,
  • You will provide the broking department and clients with claims information and reports as required,
  • You will ensure problem claims are handled as per the group procedures,
  • You will acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim,
  • You will produce claims MI/claims reports when required,
  • You will meet with clients and present claims information when required,
  • You will undertake any other duties as requested by management on an ad-hoc basis,
  • You will ensure personal CPD is managed and kept up to date by keeping skills and knowledge current,


  • You will have robust property and liability insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures,
  • You will be passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies,
  • Acturis system knowledge (desirable not essential), being able to use MS Excel, MS word and Outlook,
  • You will be cert CII, or working towards this or similar,
  • You will be highly organised and have great time management,
  • You will have a positive ‘can do attitude’ and will be a natural problem solver, multi-tasker, along with a high level of attention to detail,
  • You will have excellent communication skills both verbally and written,

Further information

Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our employees, we offer excellent rates of pay, fantastic benefits and excellent career opportunities.

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.