Commercial Client Executive

  • Job Reference: 215385
  • Date Posted: 9 July 2024
  • Recruiter: hireful
  • Website:
  • Location: Leicester
  • Salary: On Application
  • Sector: Customer Service
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

This is a fantastic role for someone with drive and enthusiasm to succeed and a great opportunity to join a vibrant team who, whilst based across the country, are very "team centric" and you will be encouraged and supported. 

You will support the growth of the business through the delivery of key strategic plans through the management of existing clients and prospecting of new clients in cross class commercial and achieving financial budget targets (both revenue renewal retention targets and new business budget) whilst exceeding customer expectations and meeting FCA requirements. 

As part of the team, you will be a dedicated contact overseeing all aspects of your clients’ insurance programme’s management to ensure clients obtain appropriate cover for their risk provided through high service delivery

Key Responsibilities:
  • Hold and maintain business relationships with clients and prospects, delivering tangible outputs in line with targeted framework. 
  • Develop new business from new and existing relationships
  • Utilise our key market relationships to ensure we provide strong product and service proposition to our clients that are specific to their requirements
  • Provide full portfolio of risk protection adhering to operational process delivery to ensure high value customer service 
  • Utilise communication and negotiation techniques to explain the features and benefits of recommended products and services, to our client base
  • Ensure that client satisfaction is the key to individual and collective success and align actions accordingly
  • Effectively influence others to secure the achievement of the strategic aims and objectives keeping people engaged and motivated
  • Contribute to a successful audit score both on individual audits along with team and business audits

Person specification:
  • Minimum 5 GCSE, Grades A-C including English and Maths.    
  • Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.    
  • Organised with good time management skills working to agreed priorities.
  • Good communication skills to effectively liaise with internal colleagues. 
  • Computer literate with good experience of using MS Office Suite and operational use of Acturis.
  • Operational use of Acturis ensuring updates are made accurately to data quality standards.
  • Passionate, about your role with a sense of ownership and a desire to get it right first time.
  • Naturally charismatic, with a customer focus and the ability to build excellent rapport with colleagues.
  • Driven to deliver good customer service to internal stakeholders displaying the PIB core values and behaviours.
Further information
  As well as a competitive salary we offer the following benefits -
  • Competitive holiday allowance with the annual option to buy additional days 
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Enhanced maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes 
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business.  If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you.  PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. 

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-215 385