Credit Controller

  • Job Reference: JD0088
  • Date Posted: 16 November 2021
  • Recruiter: Manpower UK
  • Location: Basildon, Essex
  • Salary: £11.00 Per Hour
  • Sector: Administration
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Our client are recruiting for a Credit Controller to maximise cash collection and reduce aged and legal debt. To support the business by managing credit limits and being aware of the risk vs reward.

Contact customers to secure funds due/overdue and chasing by telephone/letter

Recording conversations and process followed to provide full audit trail

Manage and set appropriate credit limits within company guidelines

Effective management of customer queries and complaints

Handling payments via the telephone, cash allocation

Liaising with Branch Managers, Regional Directors and Credit Manager

Managing stop and legal lists

Importing overdue balances to the legal team according to timetables

Good negotiating skills

Involved in integrations and acquisition set up and collection of debts


Ability to keep calm and handle difficult conversations/situations and conduct themselves in a professional manner at all times

Controlling and closing the call

Comfortable with decision making and communicating internally/externally

Good MS Office knowledge

Confident oral communication skills

Good written communication skills

Previous experience of credit control and AR preferred

Self -disciplined with strong attention to detail

Self starter, capable of using initiative and good team player

Ability to working in a fast paced, volume driven environment with daily time constraints

Delivering accuracy under pressure and always looking for a better way

Key Behaviours

Thinking Things Through

Business &Customer Focus: Works consistently in the best interests of customers and the business.

Delivering Results

  • Taking responsibility for results: Making things happen, going the extra mile to drive performance and standards and controlling aged debt and minimising risk of bad debt
  • Know your stuff : understands all the processes within the credit function whilst having an good understanding of the legal and sales ledger functions.

Engaging Others

  • Skilful Communication: Communicating information clearly, openly and persuasively
  • Relationship Building: Building positive relationships with colleagues and customers through respect, listening and teamwork.

Measuring Success

Achieving daily performance levels and monthly Key Performance Indicators

Fulfilling objectives and working to set timetable and guidelines

  • Reduction and maintenance of low levels of overdue debt and unresolved queried invoices

Being respectful in treatment of customers and branch personnel

  • Offering excellent service to customers and the business

Strengthened relationships

Strong understanding of all systems and roles

Adapting to Change

Flexibility: Updating skills and knowledge and responding positively to change.

Resilience: Demonstrating calmness, confidence and perseverance in demanding situations.