Customer Development Manager

  • Job Reference: 134115
  • Date Posted: 23 June 2022
  • Recruiter: Easy Web Recruitment
  • Location: Lincoln
  • Salary: On Application
  • Sector: Customer Service, Insurance & Superannuation
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Responsible for agents in their region. To represent Let Alliance and Homelet as the leader of lettings and to ensure all customers feel valued through a robust contact strategy and consistent delivery of the agreed service levels

Develop and maintain good working relationships with clients
Demonstrate a consistent and sustained increase in sales of our key product range across your client base which supports the delivery of overall budget target and shows clear management of our agent population with a view to driving all sales

Deliver marketing campaigns to provide innovative and fun ways to engage the customer, obtain feedback, incentivise their loyalty and sales and create the personal touch. Ensure clients feel loved and in return love Let Alliance and Homelet

Drive Change – should areas of our proposition or service prove challenging for our customer base ensure
communication is shared and demonstrate ownership of all issues until resolved

Key Tasks and Responsibilities
  • Demonstrate a clear strategy to increase sales month on month
  • Monitor and report on performance against sales targets
  • Monitor customer preferences to determine focus on sales efforts
  • Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all change in the regulatory framework
  • Increase profitability of existing product lines by encouraging clients to use added value services wherever possible
  • Consult on the most effective process to follow that suits that business to maximise performance on that product line
  • Supported findings with MI and identify any downward trends across tenants and landlord products early and show urgency when addressing any concerns.
  • Manage workloads and minimum of quarterly reviews with all customers that are assigned to you.
  • Ensuring all customers are maximising the full ‘Fit for Future’ proposition
  • Deliver a robust contact and sales strategy across allocated regional agents segmented into low, medium and high opportunity and engagement
  • Be seen as a role model within the Sales team and within all areas of the business
  • Share best practice wherever possible
  • Schedule appropriate sales training and ensure implementation is effective
  • Complete accurately all Sales Insurance Complaints and grumbles – investigating and resolving queries and issues raised and escalating where possible
  • To demonstrate a detailed knowledge of current market conditions in the lettings industry
  • Update Competitor Information regularly and share with sales colleagues
  • Complete accurately CRM system Salesforce to record activity and progress

The Candidate
  • Proven sales experience
  • Experience of working to targets
  • Confident negotiator and have the ability to ‘close the deal’
  • Knowledge of Microsoft programmes – Word / Excel / PowerPoint
  • ARLA qualified or actively studying
  • Collaborative working – Encourages Co-Operative Working
  • Leading and Developing – Enable performance of others
  • Ability to communicate and utilise a broad range of techniques to effectively influence and engage customers
  • Communicate confidently in a broad range of situation with clients ensuring empathy and a fully understanding of customer circumstances
  • Excellent verbal and written communication skills
  • Full knowledge of the sales process and ability to deliver
  • Experience in delivering client focused solutions based on customer needs
  • Ability to manage multiple projects whilst attention to detail
  • Proven sales ability
  • High level of focus and desire to succeed in the role
  • Target orientated
  • Keen in interest in customer business situations
  • Committed to task completion

Further information
As well as a competitive salary we offer the following benefits -
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Very generous maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on PIB products
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
  • If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Ref: 134 115