Customer Service Admin Apprentice

  • Job Reference: 135046
  • Date Posted: 29 July 2022
  • Recruiter: Phillips & Cohen Associates (UK) Ltd.
  • Location: Manchester
  • Salary: £20,000
  • Sector: Customer Service
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Are you friendly and outgoing and enjoy being organised and efficient?

This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery industry.

We are looking for a Customer Service Administrator to be a part of the Elite in the Finance Collections Industry. We have recently been awarded the highly prestigious Investors in People GOLD / Champion status and Health & Wellbeing Good Practice Award

The Role:

We are looking to fill this post with someone who enjoys meeting people and working in a team in a fast-moving Financial Services environment. You will need you to be able to plan and prioritise your workload, work accurately, with attention to detail, good communication and IT skills. Call centre experience is not essential.

Responsible to: Customer Service Manager
Interfaces with: Customers, Clients, Suppliers, Customer Service team and PCA Colleagues

Key responsibilities of the role will include:

Processing inbound customer bereavement notification calls with a compassionate and mature approach.
Dealing with email queries from customers and clients whilst ensuring agreed SLA’s and KPI’s are achieved
Completion of Business Administration apprenticeship qualification
Process inbound and outbound correspondence including scanning & attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved
Accurate input of data & encryption of files
Documenting accounts thoroughly with clarity & transparency
Carry out a range of administrative tasks to support operations as well as other departments
Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients’
Development towards dealing with complaints

Essential skills:

Excellent Communication – both written and verbal
Good IT Skills
Ability to establish good working relationships
To work well under pressure and to be able to work with people from a variety of backgrounds

Working Pattern: 37.5 hours per week based on a shift rota - Monday – Thursday (Alternating 8am-4pm and 12pm-8pm) - Friday (Alternating 8am-3.30pm and 10am-5.30pm) - Saturday (9am-1pm – working one in four Saturdays)

What's in it for you?

Full training and support by our friendly team
Luxurious office environment in a superb location
31 days holidays per year including 8 bank holidays
Reserved secure car parking spaces available
Comprehensive benefits and discounts package
Healthcare Scheme*
Company pension plan
Life Assurance*
Cycle2work scheme*

- After probationary period.

Contract type: Permanent, Full time
Hours: 37.5
Salary: £20,000
Benefits: Competitive
Location: Exchange Quay, Manchester

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available on our website.

You may have experience of the following: Customer Service Advisor, Customer Service, Sales Advisor, Call Centre Operative, Contact Centre Operative, Call Centre, Admin, Administration, School Leaver etc.

Ref: 135 046