Customer Service Administrator

  • Job Reference: CAR/808077-1
  • Date Posted: 10 November 2021
  • Recruiter: Brook Street
  • Location: Pontypridd, Rhondda Cynon Taff
  • Salary: £19,500
  • Sector: Administration
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Customer Service Administrator

Our Client based in the Treforest area is looking for an experienced Administrator to join the team.

Role Responsibilities:
- To support the team with any administration duties
- Maintain and exceed customers' expectations
- Liaise with internal departments to ensure efficient process of sales
- Communicate directly with customers (Telephone, Email or face to face)
- Respond promptly to customer enquiries (initial same day response)
- Manage and escalate customer complaints
- Maintain records of customer communication/interaction

About you:
- Advanced Administration skills
- Excellent telephone manner
- Ability to build and maintain positive relationships with new and existing customers
- Excellent communication skills
- Time management and prioritising skills
- Ability to work in a team
- Self-motivated

Desirable:
- Logistics experience
- Experience of providing technical support

Salary: £19,500