Customer Service Advisors

  • Job Reference: ed1CSADOX2
  • Date Posted: 7 November 2021
  • Recruiter: Manpower UK
  • Location: Hove, East Sussex
  • Salary: £10.40 to £10.91 Per Hour
  • Sector: Administration, Customer Service
  • Job Type: Contract
  • Duration: Temp to Perm
  • Work Hours: Full Time

Job Description

A career that will deliver change. Together we'll help Britain achieve Net Zero.

Working hours: Flexible shift pattern between 08:00-18:00 Monday to Friday and 08:00-14:00 Saturday after training and development
Location: Hove
Salary: From £20,000, rising to £21,000 within a year + excellent benefits + blended working (homeworking / office based) options available once training is complete
Contract: Temp to Perm

The Opportunity

Our client, one of the UK's leading energy providers, are looking for Customer Service Advisors to join their customer contact centre. If you have a passion for helping people, have good communication skills and you're looking for a career where you can really make a difference, then we'd love to hear from you!

What you'll do:

  • As a Customer Service Advisor, you'll be part of a team providing first class customer service to our client's customers.
  • You'll be the voice of the business, a trouble-shooter and a problem solver.
  • You'll put the Customer first and help solve our client's customer's energy needs. You'll be a good listener, have an understanding personality, and the ability to empathise with and respect your colleagues and customers.
  • You'll be IT literate with a good general level of education including Maths and English.

Our Benefits

Our client are dedicated to offering flexible benefits that support people across all aspects of their lives. Along with our client, we offer a range of benefits to support workers' physical, emotional and financial wellbeing:

  • Wide-ranging career opportunities
  • 37 hours a week
  • 25 days holiday plus 8 bank holidays
  • Blended (home / office) working options available once your Probationary Period is complete
  • Discounts & cashback through many retailors
  • On site gym, Costa and close to local bus routes
  • Free tea and coffee
  • Bonus scheme, with further opportunities for commission

Where you'll be based

You'll be given an induction (11 weeks at EDF's offices). Once you've finished and have completed your Probationary Period (at roughly 24 weeks), we'll review your working arrangements with a view to moving to our Blended Working Principles. To have the best employee experience, at EDF we believe it's important for people to be together for things like:

  • Collaboration and group working
  • Team meetings and one to ones
  • Certain types of training and development
  • Coaching and feedback
  • Performance and wellbeing support
  • Innovation