Customer Service Assistant

  • Job Reference: BBBH147359
  • Date Posted: 16 November 2021
  • Recruiter: Jefferson Wells
  • Location: Amersham, Buckinghamshire
  • Salary: £12.99 Per Hour
  • Sector: Administration
  • Job Type: Contract
  • Duration: 18 months
  • Work Hours: Full Time

Job Description

Customer Service Assistant

Duration - 18 month contract

Rate - £12.99 PAYE

Location - Amersham

Job Description:

Service Delivery Specialist job opportunity based in Amersham for a leading global medical technology company which provides a broad portfolio of products, solutions and services used in the diagnosis,

Service Delivery Specialist Responsibilities:

As a Customer Service Coordinator, you will work in the Service Centre for Healthcare Systems and be responsible for;

  • Coordinating and resolving customer issues with their Diagnostic Imaging products and equipment.
  • You will work closely with customers which will mainly be doctors and radiographers on equipment status issues and coordinate engineer service repairs and maintenance.
  • You will join a diverse team delivering world class customer service ensuring that high end, lifesaving medical equipment is serviced effectively.

Service Delivery Specialist / Customer Service Coordinator Criteria:

Essential Criteria:

  • Experience working in a fast-paced, target driven Customer Service environment with a strong track record of going the extra mile to deliver a high level of customer satisfaction
  • Coordination and administration experience
  • Strong problem-solving skills with the ability to think outside the box to deliver solutions to customers
  • Excellent prioritising skills with the ability to organise and multi-task to meet customer demands
  • Strong IT skills
  • Confidence and self-assurance with the willingness to listen, learn and develop further
  • Strong stakeholder management and relationship building skills

Desirable Criteria:

  • Experience working within a Service Centre would be highly advantageous but not absolutely essential
  • Experience scheduling Engineers and service repairs is desirable
  • Coordination and administration experience in a call centre / office type environment preferred
  • Engineer scheduling / coordinating experience
  • Service Centre experience

Interested? Apply directly to the vacancy with your CV and we will be in touch to discuss your suitability.