Customer Service Executive - Personal Lines

  • Job Reference: 135132
  • Date Posted: 26 July 2022
  • Recruiter: Easy Web Recruitment
  • Location: Dublin
  • Salary: On Application
  • Sector: Customer Service
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

We are seeking to recruit a Customer Service Executive to join our Campion Insurance Personal Lines Team. The role will consist of managing existing client relationships by servicing a renewal book of car, home and van policies. Cross sales referrals for both the Life & Pensions and Health arms of our business are expected. The ideal candidate will be an energetic, motivated and disciplined individual with a positive can-do attitude. We can offer a hybrid model after successfully completing 6-month probation period

Key Responsibilities

  • Achieving Renewal Income Retention targets
  • Generating leads through cross selling to Life & Pensions & Health
  • Generating leads for the General Personal Lines & Commercial Departments
  • Delivering Excellent Customer Service
  • Maintaining the highest compliance standards

Key Qualifications & Skills required

  • CIP or APA Personal General Insurance
  • Expert Product Knowledge
  • RELAY software experience desired but not essential
  • Proficient Microsoft office skills desired
  • Customer retention skills
  • Fluent Polish and English language is a requirement (written and oral)

Experience Required

  • 2+ years insurance experience preferably in a brokerage
  • Be committed to provide a high level of service to customers & potential customers

Personal Attributes

  • Personable and sociable
  • Professional style
  • Competitive
  • Socially confident
  • Self-motivated with a desire to continuously perform at a high level
  • Exemplify positive customer service behaviours and promote a culture focused on ensuring customers’ needs are met
  • Through leading by example, fosters the highest standards of ethics and integrity
  • Ambitious and results orientated
  • Excellent interpersonal and communication skills
  • Strong attention to detail and an ability to work in a fast- paced environment.
  • The successful candidate will be provided with a comprehensive training programme. Competitive Basic salary with generous bonus structure.

We have offices located in Dublin, Cashel, Thurles, Kilkenny, Urlingford, Cork, Mullingar, Roscommon, Portlaoise, Claremorris and Galway. Our dedicated professional employees provide local expertise and service to all our clients.

We’ve been in business over 35 years now and we are very proud of our many achievements during this time including winning the Deloitte’s Best Managed Companies Award for the past 11 years running reaching platinum standard.

At Campion Insurance now part of PIB Group, we are ever mindful of the key elements which have contributed so much to our success – our loyal customers and our dedicated employees. We encourage and provide our employees with the opportunity to further their education with CIP, ACII, MDI and QFA Exams and we believe that training and development is a continuous process and that all employees should be encouraged to further their professional development in areas that will benefit both the company and the individual. We currently employ dedicated and driven people from every background, and we believe you will find Campion Insurance a rewarding place to work.

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