Customer Service Representative - Referencing

  • Job Reference: 102397
  • Date Posted: 31 August 2021
  • Recruiter: Easy Web Recruitment
  • Location: Chester
  • Salary: £17,600
  • Sector: Customer Service
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Customer Service Representative - Referencing

About Us:

Are you customer services driven and keen to work for a leading and growing organisation? Do you want to work for a company who really cares about their people and their customers? If the answer is yes – then Let Alliance is the place for you!

Here at Let Alliance, we are a close-knit team that take pride in our ability to deliver a first-class service to our customers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great.

We are based on the Bell Meadow Business Park which is on the main bus route from Chester and Wrexham with busses running every 15 minutes. We also have free parking onsite and embrace career development for our team members.

Our Referencing department is the core of our business where we conduct financial and employment reference checks to secure tenants their new rental properties, on behalf of our letting agent customers.

To be successful in this position you will have a strong track record of going that extra mile and delivering outstanding customer service, have the confidence to build relationships with customers and communicate at all levels. We are looking for people who are serious about building a career and have the desire to learn and grow with the business.

We will provide you with all the necessary training to give you the skills and knowledge you need to do your job so you can flourish and enjoy a long and great career at Let Alliance.

So what do we want from you?
  • Eagerness to learn and develop yourself
  • A passion for providing excellent service – get it right the first time
  • An excellent telephone manner with the ability to build relationships
  • Outstanding attention to detail
  • Embrace and support our culture
In addition to an excellent basic salary we also offer some fantastic perks!

Hours: We operate annualised hours to ensure we’re here when our customers need us in their busy summer months. During peak times you will work on a rota between 8.00am to 6.30pm, and 6.5 hour days during the quieter winter months. You’ll also work every other Saturday from 9.30am to 1.00pm which is paid at time and a half!

Further information

Collaboration is at the heart of everything we do. We believe that working together as one team across the Group is better for our customers, our businesses, and our team members, we offer excellent rates of pay, fantastic benefits and excellent career opportunities.

PIB Group is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Your application will be treated in the strictest confidence.

Ref: 102 397