Customer Service Specialist

  • Job Reference: 102740
  • Date Posted: 14 September 2021
  • Recruiter: Easy Web Recruitment
  • Location: Home-Based
  • Salary: £17,538
  • Sector: Customer Service
  • Job Type: Contract
  • Duration: 15 Weeks
  • Work Hours: Full Time

Job Description

Are you looking to join a vibrant, forward thinking and all-round fabulous business? Do you want to work Monday to Friday 9am to 5pm? Do you have fantastic communication skills and a curious mind? Do you want to train and work from the comfort of your own home, with us providing the computer and equipment to get you started?

If the answer is YES, keep reading! We have the PERFECT opportunity for you!

Customer Service Specialist Responsibilities:
  • Customer communication: We interact with our client customers in different ways, whether it is over the phone, via email, in writing or over webchat, we expect outstanding results and our Customer Advisors are the ones that deliver them. Because we do more.
  • Putting things right: Things don’t always go to plan, and with our clients customers we will always do what we can to put things right. Our Customer Advisors are confident adapting to work with customers in difficult situations and will always go the extra mile to make sure things are sorted.
  • Team Work: We know that we are stronger and better together, our teams give more and achieve more because they have each other. Whether they are adapting to a new process or going above and beyond to make sure that they get the job done, our Customer Advisors know they have the support of their team.
  • Love change: Change shows us that we are growing. Our Customer Advisors see change for the opportunity that it is and welcome any change to broaden their knowledge and skill set. Because flexibility creates opportunity.
  • Performance: Working towards targets and quality standards is a key part of the role, our Customer Advisors are always looking for opportunities to learn and improve on what they have done before. Because the more we learn, the more we achieve.
  • Personal development: Whether their next goal is to achieve their monthly target or to take the next step in their career, our Customer Advisors take pride in what they have already achieved and look forward to see what they can do next.
Customer Service Specialist Requirements:
  • You’ll love working with people, interacting with people and being challenged by people
  • You’ll use great communication skills to get the best from a situation
  • You’ll love learning, and take every opportunity to have feedback and use it to improve
  • You’ll be organised and able to manage your own time and workload
  • You’ll enjoy the challenge of working to targets and seeing your performance improve
  • You’ll be comfortable using a PC and speaking over the phone
About Sigma, part of the Digicall Group

Our business revolves around Business Process Outsourcing – we help run business’s more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range of services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.

Diversity and Inclusion

Sigma Financial Group is committed to promoting a diverse and inclusive workplace.

We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter.

Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.

What we offer:
  • Competitive salary and bonus scheme
  • 22 days holiday + Bank Holidays (if scheduled to work bank holiday day is added to holiday entitlement)
  • Pension scheme
  • Peer recognition and awards scheme
  • Wellbeing initiatives like desktop yoga and mental health first aiders
  • Employee Assistance Programme
  • The opportunity to be involved in a variety of charitable/volunteer work
  • You’ll be part of a diverse, engaging and fun workforce, where your successes will be celebrated, and you’ll have support when things don’t go to plan
Location: Home Based
Contract Type: Fixed term Contract until 31st December 2021
Hours: Full Time, 37 per week
Salary: £17,538 - £17,936 per annum

You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc.

Ref: 102 740