Responsible for answering external and internal customer enquiries using a variety of media methods promptly within agreed performance, quality and other service level agreements. Provides a flexible service to all NHSBSA customers with emphasis on customer satisfaction
Providing help and guidance to customers, tailoring conversations to the customers' needs. Ensuring that the customer is at the heart of everything that you do.
Take an active part in monthly coaching sessions and team meetings with managers and other team members, working collaboratively to identify improvement areas and recommending their own actions for development.
Working on relevant computer system applications, accurately inputting, updating and amending customer information according to set procedures to ensure that the customers' enquiries are handled appropriately and resolved fully.
Workforce Management System, or dependant on business need work a fixed working pattern or rotation to include Saturday working.