Customer Support Associate
Salary: £30,000 to £35,000 + quarterly team bonus
Full time, Permanent
Apply: Please send a CV and cover
Job Information
We’re looking for a highly organised, resilient and customer focused Customer Support Associate to join our fast paced team at loveelectric. This is a busy, hands on role where you’ll be processing a high volume of EV orders, supporting customers through their journey, and ensuring every detail is handled accurately and efficiently.
You’ll need to be confident working under pressure, able to manage competing priorities, and comfortable working to tight deadlines without compromising on quality or customer care.
The ideal person will thrive in a fast moving environment, communicate clearly and empathetically, and take pride in delivering a smooth, positive experience for every customer.
Who You Are
• Passionate About Customer Care: You are dedicated to providing exceptional customer service, ensuring every customer feels valued and supported throughout their experience
• Excellent Communication Skills: Your strong written and verbal communication skills allow you to effectively engage with customers, addressing their needs with clarity and empathy
• Detail Oriented: You have a keen eye for accuracy, ensuring that all orders are processed correctly and customer details are meticulously managed
• Problem Solver: You are resourceful and proactive in resolving customer issues, ensuring a seamless experience from inquiry to order completion
• Patient and Empathetic: You listen carefully to customer queries and concerns, responding with patience and understanding to ensure a positive experience
• Organised and Efficient: You manage customer interactions and order processing with efficiency, ensuring timely and accurate completion of tasks
• Team Oriented: While you excel in individual tasks, you also collaborate well with colleagues to enhance overall team performance
What the Job Involves
• Customer Interaction: Engaging with customers through various channels (phone, email, chat) to answer queries, provide information, and resolve issues in a timely and friendly manner
• Order Processing: Accurately processing customer orders, ensuring that all details are correct and that orders are fulfilled promptly
• Problem Resolution: Identifying and resolving customer issues related to orders, payments, and delivery, ensuring a smooth and satisfactory experience
• Follow Up: Proactively following up on customer interactions and orders to ensure that everything is completed to the customer’s satisfaction
• Customer Education: Assisting customers in understanding our products and services, including guiding them through the order process and explaining the benefits of our electric car salary sacrifice scheme
• Feedback Handling: Listening to customer feedback and passing it on to relevant departments to contribute to continuous improvement in service and order processing
• Record Keeping: Maintaining accurate records of customer interactions and orders, ensuring data integrity and easy reference for future interactions
• Team Collaboration: Working closely with other team members to share insights, improve processes, and enhance overall customer and order processing efficiency
Additional Information
As loveelectric is authorised and regulated by the Financial Conduct Authority (FCA), successful applicants must adhere to the FCA's Conduct Rules, acting with due skill, care and integrity and be committed to delivering positive outcomes for all of our customers.