Customer Support Coordinator

  • Job Reference: 00010213-1
  • Date Posted: 5 August 2022
  • Recruiter: KFM
  • Website:
  • Location: London
  • Salary: £24.94 to £26.39
  • Sector: Customer Service
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

Do you enjoy communicating with customers? Do you have a positive and optimistic approach to problem solving?

If you've answered yes to any of the above, then we want to hear from you!

We currently have a vacancy for a Customer Support Coordinator role within the KFM Service Desk team.

KFM provides support services to Kings College Hospital (KCH) that enable safe, effective, efficient and timely care.

We are looking for a great communicator, someone who can build rapport quickly with our customers who are providing front line healthcare services.

Your internal relationships are important as well, as you will need to liaise with other areas of the business, such as procurement, supply chain and finance.

KFM offers great benefits such as retail discounts, a cycle hire scheme, dental plans and a potential 10% annual bonus to name but a few!

To find out more information about how you can be part of a team providing best-in-class service to KCH colleagues and key external stakeholders, and work closely with a collaborative team to resolve customer queries please take a look at the job description.

Our service desk is open 7 days a week Mon-Fri 8am – 8pm, weekends and bank holidays 9-5.

Shifts are 7.5 hours and you will need to work some weekends and evenings.

We offer a mix of working from home and in our office.

Currently all weekend, bank holidays and late shifts (ending at 8pm) are worked from home.


We will only accept applicants who complete their applications, which must include information on how they meet each of the criteria of the person specification.

If your application is shortlisted you will then be contacted by the hiring manager for an informal phone call to explain your experience in line with the person specification. Following that will then be a formal interview.

We have the right to close this advert if we receive a significant number of applications so early applications are advised.

We look forward to hearing from you.

Customer Support Coordinator Responsibilities:

• To provide a best-in-class first line helpdesk service across all customer channels utilising the approved call logging system to ensure that all incoming queries are answered or passed through to the correct team to respond, with the correct information.

• To maintain effective communications with our customers, and liaise with internal colleagues in procurement, supply chain & finance to ensure an efficient and effective service to all customers.

Ensure all queries are dealt with and followed up in line with departmental procedures and agreed timescales.

Salary: £24,938.00 - £26,385.00 per annum
Location: KFM Head Office
Contract: Full time, Permanent
Hours: 37.5 hours per week
Benefits: Welcome Bonus Annual Bonus Scheme 27 days annual leave (+BH) Annual leave purchase scheme AVIVA Pension Enhanced Family Leave & Pay CPD Funding & Study Leave Paid Professional Registration Fees Occupational Sick Pay Season Ticket Loan Scheme Car Lease Scheme Cyclescheme Techscheme

You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc.

Ref: 135 446