Data Protection Manager

  • Job Reference: 156832
  • Date Posted: 13 October 2021
  • Recruiter: HM Revenue and Customs
  • Location: Liverpool
  • Salary: £40,000 to £48,000
  • Sector: Government, Data and Analytics, Project Management
  • Job Type: Full Time Flex, Part Time Flex, Super Flex
  • Duration: Happy to talk flexible working
  • Work Hours: Full Time

Job Description

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.


The HMRC office of the Data Protection Office (oDPO) sits within HMRC’s Chief Data Office (CDO). CDO supports key business objectives across one of the largest customer bases and most sophisticated IT estates in the UK.

We own the biggest digital operation in Government, providing digital services for 45 million individuals and 4.9 million business customers.
We have an exciting opportunity to become involved in HMRC’s ambitious initiative to ensure its comprehensive data holdings are processed in a way that is fully aligned with data protection laws.

The Team

The Office of the Data Protection Officer perform a vital role to:

• Inform and advise HMRC and its employees on their obligations under Data Protection laws;
• Monitor compliance GDPR and other data protection laws;
• Help to raise awareness of data protection risks and requirements; and
• Be the first point of contact for supervisory authorities and members of the public and departmental staff.

We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone handle their own work/life balance. And we’re creating an authentically diverse and inclusive work environment where everyone feels able to bring their whole self to work.

Job description

The Role

One of the exciting things about this role are that NO two days are the same! One day you could be reviewing privacy risks relating to HMRC’s law enforcement capability and the next you could be getting to grips with another country’s data protection regime for a potential international data transfer.

Working within the Advice, Policy and International Team you will be responsible for the provision of a large swathe of data protection advice, including policy direction, assisting with the data protection aspects of security incidents, customer complaints, international law, supplier processing and law enforcement processing.

You will be encouraged to become fully conversant with the main principles of data protection legislation and can translate and confidently communicate that understanding to support others.


• Offer input to appropriate HMRC boards, internal committees and governance structures.
• Provide responses to Parliamentary Questions, FOIs and senior leader briefings in relation to data protection.
• Work strategically to ensure HMRC is consistent with and represented in, the development of wider UK data protection policies now we have left the EU.
• Undertake research independently and as part of a wider team, analysing complex or novel business scenarios.
• Identify data protection and information management issues/risks and make recommendations for change.
• Provide independent advice to HMRC staff on complex data protection queries, including documentation such as Data Protection Impact Assessments.
• Inform the business on privacy risks relating to UK GDPR and DPA 2018, Part 3.
• Undertake impartial reviews of other countries data protection regimes.
• A willingness to apply data protection expertise flexibly depending on the needs of the team at any one time.
• There may be a need to manage a team of data protection advisors.

You will need to demonstrate within your application:

You will already have:
• A strong interest and relevant professional qualification or equivalent experience in data protection and / or information governance.
• The ability to interpret, analyse and translate legal data protection provisions in a simple way.
• Experience providing business and strategic context to data protection matters and practical solutions to compliance problems.
• An understanding of the customer/ business viewpoint and provide an independent DPO response to complex complaints or enquiries.
• Confidence in the way you communicate with an ability to engage with colleagues across teams and organisational boundaries to deliver outcomes.
• The ability to work effectively as a team, acting efficiently on direction, but also demonstrating proactivity in the ability to suggest innovative ways of working.
• Excellent interpersonal skills and the ability to deliver outcomes through others.
• Resilience during busy periods and the ability to cope with ambiguity.

Desirable Criteria for all posts:

Ideally you will also have Experience or Qualifications in

• Risk Management
• Data protection (or related subject areas)
• Managing relationships with diverse partners with different needs and expectations
• An aptitude for using Microsoft Office & O365 Tools

You will hold current ‘Security Clearance’ (SC) or be willing to undergo assessment to achieve SC as soon as possible. For candidates who do not have SC, any offer of a post may be conditional upon achieving SC.

Staff will have flexible working arrangements – a mix of home and office working, where staff in this team can choose to work up to 3 days a week at home and 2 days from one of the office locations listed.

Travel may be required with this post and will resume when safe to do so in line with COVID guidance.


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Making Effective Decisions


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras booklet'  for further information or visit Thinking of joining the Civil Service

Things you need to know


Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.
People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
As part of the application process you will be asked to provide:

Your Job History and Qualifications via CV, this will be assessed and scored against the roles and responsibilities outlined in the advert.

A 750-word personal statement explaining how your skills, experience and application of technical knowledge are relevant to the role (Job Description/Responsibilities).

Behaviour examples will not be required at sift, but will be assessed at interview, along with Strengths.

Candidates may be required to make a 5-minute presentation on which you will be asked questions. If you are required to make a presentation this will be communicated to you in your invite to interview letter.

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than 48hours before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: Use subject line to insert appropriate wording eg Please re-open my application - 156832 & vacancy closing date 27/10/2021

Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford. Our Regional Centres in Croydon, Bristol and Belfast are already operational.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

If you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.

If you are a current HM Revenue and Customs employee and you joined us through an advert that was advertised on or after 11/01/2017, you will not be eligible for financial assistance for your move to a regional centre, a transitional site or a specialist one. This is in line with the terms of your original appointment to HM Revenue and Customs.

For more information please contact the vacancy holder.

Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)

New entrants are expected to join on the minimum of the pay band.

Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.