Duty Manager

  • Job Reference: 133685
  • Date Posted: 13 June 2022
  • Recruiter: Brixton House
  • Location: London
  • Salary: £28,000
  • Sector: Hospitality & Tourism
  • Job Type: Full Time Flex
  • Work Hours: Full Time

Job Description

We are a busy and growing team, that opened our theatre in the heart of Brixton in January 2022.

Brixton House aims to be a transformative venue. Our location on Coldharbour Lane puts us in the best place to provide an enriching variety of entertainment, activities, and opportunities for everyone. We will deliver these with care, inclusivity, and respect.

Our vision is to create the world we want to imagine. Brixton House will define theatre-making for a new generation of makers, artists, writers, producers, technicians, and audiences. We will support and inspire new artistic experiences that develop community solidarity and passion for social change.

Our mission is to create safe spaces for our community to connect, create and enjoy. Community members and artists at various stages of their journey will join us to create and share honest, challenging, and innovative work that propels theatre towards a more inclusive global society.

Duty Manager Responsibilities:

To manage a team of the bar, front of house staff, and volunteers
To deliver the highest levels of customer care and consideration
To actively maintain front of house, ensuring a safe and welcoming environment is upheld
Ensure the venue is adequately staffed and serviced for events hosted
To monitor adequate levels of merchandise
To ensure staff appropriately clear litter from all Front of House areas of theatres
To ensure Front of House services operate effectively and to a high standard of customer care
Ensure the safety of Front of House staff and Theatre users, ensuring it remains clean and tidy
Recording and reconciling Front of House staff timesheets for inputting into the payroll system
Monitor staffing levels as per the rota, reporting absences as they occur and in line with policy
Managing Front of House staff and volunteers for each performance/event
To liaise with live show company personnel, ensuring the smooth running of shows
The recording of incidents to members of staff or the public
Dealing with bookings, general enquiries, and maintenance visits
To actively support Technical teams to ensure all performance spaces are presentable and safe
To liaise with Technical and Production staff to coordinate the smooth delivery of every performance.
To accommodate latecomers and always plan ahead to ensure there is sufficient seating available
To supervise and motivate Ushers, ensuring they are helpful and knowledgeable
To allocate pre and post show tasks to Ushers. This will include selling merchandise, handing out exit flyers and freesheets, assisting stage management and checking tickets during an incoming
To be fully Café Bar & kitchen trained, responsible for serving customers in an efficient manner

Essential

Keen interest in the arts and in particular Brixton House
Excellent organisational skills and ability to multi-task
A proven efficient self-starter who is able to take responsibility and exercise initiative
Experience in motivating team members on shift
Strong IT skills
Commitment to high levels of customer service
Proven ability in cash handling

Desirable:

Previous experience of working in a theatre
Previous experience of using Spextrix
Experience of working in an arts venue.
Previous experience of using Spextrix
Experience in duty managing.
Hold a valid first aid qualification.

Brixton House is committed to actively celebrating the wealth of diversity in our society on our staff team. We are actively engaged in representation, inclusion, and anti-racism planning.

Our organisation is pursuing evolving structures to promote more collaboration and an inclusive venue, attracting a proudly diverse pool of talented people from the global majority. We value enriching our artists, community and workforce with multiple perspectives and therefore encourage applicants from all intersections of our society.

We value the equality of opportunity and will be inspired by applicants from candidates currently underrepresented across the arts workforce, particularly anyone who understands the experiences of discrimination or racism. We strive to treat all job applications equally, and we may use positive action, in cases where candidates are equally qualified.

How to Apply

Please note that applications can only be considered if they are submitted through this Online Recruitment System and returned by the closing date.

During the application process, we will ask you to:

1. Upload a current CV detailing a maximum of 10 years work history, if applicable.
2. Upload a personal statement (cover letter) detailing your suitability for the role, referring to all points in the person specification and job description (1000 words max).

In these unprecedented times, we are receiving an incredibly high number of applications for all of our roles. We apologise in advance if we are slow feeding back on your application, we will as soon as we can. We will always let you know if you have been unsuccessful. Should we receive a large volume of applications we may close the application process early and you are advised to submit your application as soon as possible.

PLEASE NOTE: THE SUCCESSFUL APPLICANT WILL BE SUBJECT TO A CRIMINAL RECORD CHECK FROM THE DISCLOSURE AND BARRING SERVICE (DBS) BEFORE THE APPOINTMENT IS CONFIRMED. THIS WILL INCLUDE DETAILS OF CAUTIONS, REPRIMANDS OR FINAL WARNINGS, AS WELL AS CONVICTIONS SPENT OR UNSPENT. ONLY RELEVANT CONVICTIONS AND OTHER INFORMATION WILL BE TAKEN INTO ACCOUNT.

Location: Brixton
Hours: 40 hours per week
Contract type: Permanent
Salary: £28,000 per annum
Benefits: The Company operates an auto-enrolment pension scheme. The company will contribute up to 4% if matched by the employee. 22 days holiday per year, rising by one day per year up to a maximum of 25, in addition to public and bank holidays and TOIL.

You may have a background of the following: Front Office Representative; Office Manager; Reception Manager; Front Office Supervisor; Head of Reception; Reception Manager; Supervisor; Team Leader, Duty Manager, Dispatcher, Coordinator, Turnaround Supervisor, Front of House, etc.

Ref: 133 685